Domain Support Specialist

About this opportunity:

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support and for implementations of the change request in a timely and correct manner, by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources.

What you will do:

General Responsibilities

• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
• Perform trend analysis to proactively detect possible failures. This shall ensure 2nd level restoration and repair as a result of its own analysis or when prompted by 1st Level Operations Service Function processes.
• Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification), and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services.
• Act to meet the service or resource requirements, in the cases in which an overall and high level network knowledge is required, or when knowledge on specific products or services is required, from an end to end perspective.
  
  

Assurance Support Activities

• Change Introduction impact analysis
• 1st Level Preventive Maintenance Definition and Coordination
• Perform 2nd Level Routine Maintenance (Selected Systems)
• Change Fall Back Decision Support
• Security Preventive Maintenance Definition and Coordination
• Perform access database audit
• KPI reporting design and definition
• Event correlation and filtering definition
  
  

Incident Management Support

• 2nd Level Incident Resolution
• Problem Management Initiation
• Initiate 3rd Level Functional Escalation
• Incident Cause Identification and Report
• Field Maintenance Corrective Maintenance Execution Support
• Supplier/Partner Incident Interaction
• Request Field Services
  
  

Customer Experience Management

• Customer Experience Resolution
• Customer Experience Analysis
• Drive improvement initiatives and insights based on Report Analysis
• S-KPI and R-KPI Translation, Design and Definition Support
  
  

Problem Management of customer offerings

• Problem Recording
• Problem Investigation and Diagnosis
• Work-around proposals
• Problem Solution proposal
• Proactive Problem Identification
• Supplier/Partner Problem Interaction
• Full support through the Problem Management investigation
• Support for Security Problems
  
  

Service Resource Fulfilment activities

• Change Introduction impact analysis Support
• New or Enhanced Service and Resource Acceptance
• Fulfilment WO Post-implementation support
• End to end Service Request; Planning, Execution, testing, status reporting and logging
• Standard Change Handling, Feature Implementation
• Engineering and IS/IT or Deployment WO completion, Resource update, Provisioning
• Resource Update (WO Execution)
• Customer Experience use case configuration and testing and Validation
• SRF service KPI reporting, designing and implementation
  
  

The skills you bring:

• Education: Bachelor’s degree in Telecom, Electrical, or Computer Engineering
• Experience: 5+ years in RAN Operations
• Technology: Strong knowledge in LTE FDD/TDD, 5G NR NSA, VoLTE, NB-IoT, ENDC
• Tools: ENM, OSS, CEM, PM, AMOS
• Scripting Python for automation will be an added value
  
  

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh

Req ID: 786894