Director of Residences - Raffles Diriyah

Raffles Diriyah is a glamourous new landmark in Diriyah – Saudi Arabia’s “City of Earth”. Set against the UNESCO World Heritage site of Al-Tuarif and the scenic Wadi Hanifa. Inspired by Nadji heritage, and infused with Raffles’ timeless elegance, Raffles Diriyah set the standard for gracious hospitality, cultural curiosity, and legendary service.

At Raffles Diriyah, people are the soul of everything we do. We are champion of culture, custodians of community and passionate curators of meaningful guests’ experience. Here, guests arrive as visitors, leave as friends, and return as family.

ROLE SUMMARY

As Director of Residences at Raffles Diriyah, you will lead the homeowner experience, from pre-move-in preparations to ensuring exceptional residential living. This pivotal role demands a proactive, empathetic approach to ensure our homeowners consistently experience the hallmark Raffles hospitality. You will thoughtfully curate bespoke services, cultivate genuine relationships, and consistently "make special happen" for our residents. This role champions the brand's unwavering commitment to transforming moments into cherished memories, all while upholding the most exacting standards of luxury residential operations.

Key Responsibilities:

• Homeowner Journey Leadership
• Service Excellence & Standards
• Relationship Management
• Operational Oversight
• Cross-Functional Collaboration
• Financial Management
• Team Leadership & Development
• Homeowners Association (HOA) & Governance
• Health, Safety & Security
• Continuous Improvement & Innovation
• Community & Destination Engagement
• Event & Lifestyle Curation
• Hotel & Brand Integration

Essential Requirements:

• Education: Bachelor’s degree in hospitality management, Business Administration, Real Estate Management, or a related field. Equivalent extensive professional experience will be considered.
• Experience: Minimum of 7-10 years of progressive senior management experience within ultra-luxury residential properties, high-end hospitality operations (5-star hotels/resorts), or private club management.
• Luxury Service Expertise: Demonstrated, impeccable track record in delivering and managing ultra-luxury customer service, sophisticated client relations, and relationship building with high-net-worth individuals.
• Financial Acumen: Strong financial literacy with proven experience in budget development, management, forecasting, and P&L responsibility within a luxury operational context.
• Communication & Interpersonal Skills: Exceptional verbal and written communication skills, with the ability to engage, influence, and build rapport with diverse stakeholders, including homeowners, staff, and executive leadership.
• Leadership: Demonstrated leadership experience in successfully managing, motivating, and developing cross-functional teams of 15+ colleagues in a dynamic, service-oriented environment.
• Technical Proficiency: Advanced proficiency in property management systems (e.g., Opera, Lightspeed), CRM software, and the full Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Desired Qualities & Skills:

• Residential Specific Experience: Direct experience with luxury residential properties, serviced apartments, or high-end private club management.
• Market Knowledge: In-depth knowledge of the local luxury real estate market, competitive landscape, and leading luxury service providers in Middle East.
• Project Management: Project management certification (e.g., PMP) or demonstrated experience in leading and delivering complex projects with multiple stakeholders.
• Governance Understanding: Comprehensive understanding of Homeowners Association (HOA) governance, condominium association management, and relevant legal frameworks.
• Multilingual Capabilities: Proficiency in English and Arabic to cater to the region's diverse community.
• Brand Alignment: Previous experience with Raffles, Accor, or other globally recognized luxury hospitality brands.
• Passion for Lifestyle: A demonstrable and genuine passion for creating, curating, and delivering exceptional lifestyle experiences that exceed resident expectations.

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Complimentary duty meal.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities.

Our Commitment to Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.