Customer Success Manager

Job Description

Customer Success Manager – Middle East Region (Based in Riyadh)

Company: Disprz Location: Riyadh, Saudi Arabia or UAE Role Type: Full-time Region Coverage: Middle East (on-ground presence, working closely with the India team and clients)

About The Role

We're looking for a Customer Success Manager to be based in Riyadh or the UAE, owning our client relationships on the ground in the Middle East. You'll be the face of Disprz for clients in the region building trust, driving adoption, and making sure every client sees real value from our platform.

You'll work hand-in-hand with our India-based team, so strong coordination skills are just as important as strong client-facing skills.

What You'll Do

• Own the end-to-end relationship for a portfolio of Middle East clients — from onboarding to renewal
• Be physically present for key client meetings, reviews, and relationship-building in the region
• Act as the voice of the client internally, working closely with the India-based team on delivery, support, and product needs
• Track client health and usage, spot risks early, and resolve issues before they escalate
• Run regular business reviews and reporting for clients
• Spot and drive opportunities for account growth, upsell, and deeper platform adoption
• Travel within the region as needed to support client relationships
  
  

What We're Looking For

• Ownership mindset — you take full responsibility for your accounts and their success
• Strong client communication — confident engaging with senior stakeholders face-to-face and over calls
• Excellent internal coordination — you'll be the bridge between the client and the India team, so clarity and follow-through matter
• Quick, adaptive learner — comfortable picking up new products, processes, and client contexts fast
• Ready-to-go attitude — proactive, solution-oriented, comfortable working across time zones and cultures
• Willingness to travel within the Middle East region as needed
• 4–6 years of experience in Customer Success, Account Management, or a client-facing role (adjust based on the seniority you're hiring for)
  
  

Must Have

• Existing experience working with clients in Saudi Arabia, UAE, or the broader GCC region
• Arabic language skills (spoken)
• Experience working with SaaS or B2B enterprise clients (Good to have)
• Comfort working with remote/distributed teams across countries
  
  

Key Skills

Core Skills

• Client relationship management (in-person and remote)
• Stakeholder communication (verbal and written)
• Cross-border, cross-functional coordination with the India team
• Account planning and account health tracking
• Problem-solving and issue resolution
• Business review / QBR presentation skills
• Time and priority management across multiple accounts
  
  

Tools & Technical

• CRM tools (Salesforce, HubSpot, or similar)
• Customer Success platforms (Gainsight, ChurnZero, or similar) — good to have
• MS Excel / Google Sheets for tracking and reporting
• Basic data interpretation (usage reports, dashboards)
  
  

Regional / Language

• Understanding of GCC business culture and etiquette
• Arabic language proficiency (spoken) — good to have
• Comfort navigating client relationships across the Middle East market
  
  

Soft Skills

• Ownership and accountability
• Adaptability and quick learning
• Emotional intelligence and client empathy
• Clear, confident, face-to-face communication
• Proactive, solutions-first attitude
• Comfort working across cultures and time zones
  
  

Why Join Disprz

You'll be the on-ground face of a growing international business, with real ownership over key client relationships in one of the most exciting markets for enterprise software today.