Customer Service Specialist

Job description:

Providing customer support via phone, email, and various communication channels, handling inquiries and complaints efficiently to ensure customer satisfaction and enhance their overall experience.

Responsibilities:

• Welcome and greet customers, and determine the appropriate way to handle their requests.
• Respond to customer inquiries and provide the required information.
• Follow up on customer requests received through various systems.
• Handle complaints and follow up until resolution.
• Record and update customer data in approved systems and collect related statistics.
• Escalate recurring issues and observations to the relevant departments, follow up on them, and update the customer.
• Comply with defined KPIs and service level standards.
• Contribute to improving customer experience and service quality by identifying challenges and obstacles faced by customers, and following up with relevant stakeholders.

Skills and Requirements:

• Diploma or Bachelor’s degree in a relevant field.
• Excellent verbal and written communication skills.
• Ability to deal with customers and solve problems effectively.
• Proficiency in using computers and Microsoft Office applications.
• Ability to work under pressure and manage time efficiently.
• Previous experience in customer service or call centers is preferred.