Customer Service Executive - Network Operations & Support
Tata Communications
Date: 56 minutes ago
City: Riyadh
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Network Operations Center (NOC) Engineer - Level 1 (L1)
Domain: Data Centers & Connectivity Infrastructure
Role Purpose
The NOC L1 Engineer is responsible for 24x7 monitoring, incident detection, basic troubleshooting, and escalation support for Data Center and Connectivity infrastructure. The role focuses on realtime surveillance, ticket management, coordination with stakeholders, and operational reporting to ensure service availability and SLA compliance.
Key Responsibilities
Monitoring & Surveillance
Monitor infrastructure health and alarms through DCIM systems (Data Centers) and NMS/OSS platforms (Connectivity).
Perform continuous surveillance of network elements including SubSea NMS, IPOPs, IX, OTN, and related systems.
Identify faults, anomalies, and service degradations proactively.
Incident & Trouble Ticket Management
Create, assign, dispatch, and track trouble tickets based on alarms and fault notifications.
Ensure incidents are logged accurately with proper classification and priority.
Escalate issues to L2/L3 teams as per defined escalation matrices and SLAs.
Troubleshooting & Fault Management
Conduct initial troubleshooting, fault isolation, and remote fault management based on available tools and procedures.
Support equipment failure investigations using NMS data and dashboards.
Coordination & Communication
Liaise with internal teams, service providers, vendors, international carriers, and consortium NOCs as required.
Provide timely updates to stakeholders during incidents and follow established communication protocols.
Reporting & Documentation
Prepare and maintain reports on Trouble Tickets, Root Cause Analysis (RCA), fault trends, and operational dashboards.
Ensure accurate documentation of incidents, actions taken, and resolutions.
Required Skills & Qualifications
Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks.
Familiarity with DCIM, NMS, and OSS systems.
Hands-on in Ciena 6200 (MCP)
Knowledge of ticketing systems and incident management processes.
Strong monitoring, analytical, and communication skills.
Willingness to work in 24x7 shift operations.
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Network Operations Center (NOC) Engineer - Level 1 (L1)
Domain: Data Centers & Connectivity Infrastructure
Role Purpose
The NOC L1 Engineer is responsible for 24x7 monitoring, incident detection, basic troubleshooting, and escalation support for Data Center and Connectivity infrastructure. The role focuses on realtime surveillance, ticket management, coordination with stakeholders, and operational reporting to ensure service availability and SLA compliance.
Key Responsibilities
Monitoring & Surveillance
Monitor infrastructure health and alarms through DCIM systems (Data Centers) and NMS/OSS platforms (Connectivity).
Perform continuous surveillance of network elements including SubSea NMS, IPOPs, IX, OTN, and related systems.
Identify faults, anomalies, and service degradations proactively.
Incident & Trouble Ticket Management
Create, assign, dispatch, and track trouble tickets based on alarms and fault notifications.
Ensure incidents are logged accurately with proper classification and priority.
Escalate issues to L2/L3 teams as per defined escalation matrices and SLAs.
Troubleshooting & Fault Management
Conduct initial troubleshooting, fault isolation, and remote fault management based on available tools and procedures.
Support equipment failure investigations using NMS data and dashboards.
Coordination & Communication
Liaise with internal teams, service providers, vendors, international carriers, and consortium NOCs as required.
Provide timely updates to stakeholders during incidents and follow established communication protocols.
Reporting & Documentation
Prepare and maintain reports on Trouble Tickets, Root Cause Analysis (RCA), fault trends, and operational dashboards.
Ensure accurate documentation of incidents, actions taken, and resolutions.
Required Skills & Qualifications
Basic understanding of Data Center infrastructure and/or Telecom Connectivity networks.
Familiarity with DCIM, NMS, and OSS systems.
Hands-on in Ciena 6200 (MCP)
Knowledge of ticketing systems and incident management processes.
Strong monitoring, analytical, and communication skills.
Willingness to work in 24x7 shift operations.
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