Customer Experience Specialist

Job title: Customer Experience Specialist – General Medicines

Location: Riyadh, Jeddah, Saudi Arabia.

About the job

As Customer Experience Specialist within our General Medicines team, you'll drive best-in-class customer satisfaction and sales performance while ensuring compliance and finding innovative ways to enhance the customer journey. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities

• Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy within your assigned area, ensuring alignment with business unit objectives

• Serve as the main point of contact for product information and brand messaging, engaging healthcare professionals through physical and virtual meetings across multiple channels

• Build dynamic customer profiles and segmentation based on digital habits and preferences, coordinating with Customer Support Leaders to develop tailored engagement plans for key prescribers

• Orchestrate hybrid and omnichannel campaigns with full empowerment, leveraging digital tools to improve customer engagement and achieve monthly, quarterly, and annual sales targets

• Implement and monitor individual customer journeys in collaboration with cross-functional teams, Centers of Excellence, and headquarters to drive continuous improvement

• Maintain territory coverage plans and keep customer information systems up to date in compliance with Sanofi procedures

• Support knowledge transfer to new team members on product knowledge, medical information, and territory management

About you

• Education: Bachelor's degree in Pharmacy (required)

• Experience: Proven track record in customer-facing roles within pharmaceutical or healthcare settings, with demonstrated ability to drive sales performance and customer satisfaction

• Technical skills: Strong digital and analytical capabilities; ability to translate data insights into actionable strategies; proficiency with CRM systems and digital engagement platforms

• Soft skills: Exceptional influencing and communication skills; collaborative team player with an agile mindset; ability to work effectively across teams without direct reporting lines

• Mindset: Role model for agile ways of working with a "play to win" attitude; seeks team success over individual achievement; open to giving and receiving feedback; strong learning agility and growth orientation

Why choose us?

• Help shape the future of care for chronic and complex conditions like Type 1 diabetes, Type 2 diabetes, transplant, and cardiovascular disease

• Drive meaningful impact at global scale: our medicines reach more than 100 million people each year

• Be part of a simpler, digital- and AI-powered business that's rethinking how we work and engage with the world

• Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose

• Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle

• Thrive in inclusive, flexible workplaces that support your personal and professional well-being

• Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.