Crisis Management Lead

The job holder is responsible for ensuring the development, implementation, and evaluation of crisis management strategies including leading crisis simulations and emergency & Crisis Center, ensuring decision-making structures are in place, and supporting during emergencies.

• Ensuring work is performed based on approved policies, processes, procedures, and instructions.
• Identify opportunities for continuous improvement of systems, practices, cost ‎optimization, and productivity & efficiency improvement.
• Ensure compliance with all applicable laws, rules, regulations, and standards within WTCO and related functions such as but not limited to (HC, HSSE, Risk, Cybersecurity, etc..).
• Escalate problems to ensure case/issue is closed efficiently and in a timely manner.
• preparing programs, plans, methodologies, manuals, indicators, governance models, roles and responsibilities matrices, and relevant performance measurement indicators related to emergency, crisis, and disaster management operations—in coordination with relevant departments. Submitting them to the steering committee for approval, executing them post-approval, ensuring compliance, monitoring implementation, and reviewing and updating as needed.
• Developing the operational model for emergency management, defining levels of emergency management, criteria for escalation and de-escalation, and procedures and templates for monitoring, surveillance, alerts, and warnings, in alignment with designated tasks and responsibilities.
• Preparing procedures and templates for reporting incidents, sharing information, and disseminating reports with internal stakeholders and relevant external entities. This includes templates for incident logging, classification, analysis, evaluation, and reporting.

• Establishing standards and procedures for activating emergency and business continuity plans, as well as related contingency plans, and defining criteria for transitioning from the response phase to the recovery phase.
• Assessing the effectiveness of emergency response and recovery operations, documenting lessons learned and proposed corrective actions and communicating them to internal stakeholders and relevant external parties.
• Coordinating roles and ensuring integration between the Emergency and Crisis Management Operations Unit and the organizational unit responsible for risk management, emergency management, and business continuity.
• Maintaining a direct linkage with the Disaster and Crisis Management Center at the General Secretariat of the National Risk Council.
• Preparing a dedicated register for events and incident investigation reports.
• Identifying the financial, human, and administrative resources required to implement emergency, crisis, and disaster management operations, and submitting them for approval.
• Evaluating the effectiveness of procedures and practices in achieving the unit’s defined objectives, working on continuous improvement, and submitting a proposed action plan for endorsement.
• Documenting and periodically reviewing the activities of the Emergency & Crisis Center.

Internal Stakeholders

• All Departments

External Stakeholders

• Consultants/Contractors
• Vendors/Suppliers/Service providers
• Government authorities and entities

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required for the position. Accordingly, there is no way this Job Description states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties.