Credit Operations Officer

Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.

Our Team

We love working together, being creative, and doing things differently! Our team is made up of people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart, we're really good at coming up with new ideas.

Our core values & Principles

• Innovation – We’re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation.

• Customer Centricity – We put the customer at the core of every decision and action.

• Adaptability - Being able to adapt quickly to changing market conditions and customer needs.

• Empowerment & Collaboration – Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration.

• Ethical Excellence - We perform within the highest ethical standard.

Job Summary
We are looking for a motivated and detail-oriented Credit Operations Officer to support and manage the daily credit operations process. The role involves reviewing financing applications, preparing contracts, following up on missing documents, coordinating with internal teams, and ensuring smooth operational workflow across the credit lifecycle.
This role is ideal for someone with strong operational, communication, and organizational skills who wants to grow within fintech, credit operations, and risk management.

What will you be doing?

• Review and process financing applications in line with company policies and SLAs.

• Prepare, create, and validate contracts within internal systems.

• Follow up with customers, landlords, and internal teams for missing documents and approvals.

• Monitor application pipelines and ensure timely processing and completion.

• Conduct quality checks on applications and customer documentation before final processing.

• Coordinate with Risk, Sales, Legal, Collections, and Customer Experience teams.

• Ensure accuracy of customer data and contract information within systems.

• Support operational reporting and maintain trackers using Excel and dashboards.

• Escalate operational issues, delays, or policy exceptions when needed.

• Support process improvement initiatives and operational efficiency projects.

You're a perfect match if you have

• 
  Bachelor’s degree in: Finance, Business Administration, Accounting, Economics, MIS, or related field

• 1–3 years of experience in credit operations, banking, fintech, or related operational roles is preferred.

• Strong attention to detail and organizational skills.

• Good communication skills in English and Arabic.

• Good knowledge of Microsoft Excel and operational systems.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Strong sense of ownership and accountability.

Preferred Skills

• understanding of Ejar operations.

• Analytical and problem-solving mindset.

• Time management and multitasking ability.

• Professional communication and follow-up skills.

• Ability to work cross-functionally with multiple stakeholders.

What You Will Learn / Gain

• End-to-end credit operations workflow in a fintech environment.

• Contract creation and financing processes.

• Customer onboarding and verification procedures.

• Risk and compliance operational practices.

• Portfolio and operational performance monitoring.

• Cross-functional collaboration within Risk, Legal, Collections, and Operations teams.

Benefits

What do we offer?

• Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry.

• Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture.

• Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess.

• Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution.

• Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment.

• Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize.

• Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.