Concierge - Raffles The Red Sea (Saudi National)

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Key Responsibilities

Guest Experience & Service Excellence

• Provide warm, anticipatory, and personalized service to all guests in accordance with Raffles legendary service philosophy.
• Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions.
• Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution.
• Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction.
  
  

Coordination & Operations

• Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences.
• Build and maintain strong relationships with external partners, luxury vendors, and service providers to secure preferred access and exclusive experiences for guests.
• Manage reservations, ticketing, transportation arrangements, and special requests with precision and attention to detail.
• Maintain accurate records of guest interactions and preferences in the property management system.
  
  

Standards, Etiquette & Brand Representation

• Uphold Raffles grooming, etiquette, and presentation standards at all times.
• Demonstrate impeccable manners, refined communication skills, and cultural awareness befitting a luxury heritage brand.
• Resolve guest concerns proactively and diplomatically, ensuring satisfaction and loyalty.
• Act as a brand ambassador, embodying the values, history, and elegance of Raffles Hotels & Resorts.
  
  

Compliance & Professional Conduct

• Ensure compliance with hotel policies, safety procedures, and confidentiality requirements.
• Handle sensitive guest information with the utmost discretion and integrity.
• Participate in ongoing training to enhance product knowledge, service skills, and brand standards.
  
  

Qualifications

Qualifications & Experience:

• Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred).
• Les Clefs d’Or certification or eligibility is highly desirable.
• Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations.
• Proven ability to anticipate guest needs and deliver bespoke experiences.
  
  

Skills & Competencies

• Outstanding interpersonal and communication skills.
• Strong problem-solving ability with a calm and gracious demeanor under pressure.
• High level of cultural awareness and emotional intelligence.
• Excellent organizational skills and attention to detail.
• Proficiency in hotel systems and Microsoft Office.
• Fluency in English required; additional languages are a strong advantage.
  
  

Personal Attributes

• Passion for luxury hospitality and genuine care for guest satisfaction.
• Polished, elegant, and professional presence.
• Flexible, adaptable, and able to work varied shifts, including weekends and holidays.
• Discreet, trustworthy, and service-oriented with a strong sense of ownership.
  
  

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.