Commercial Manager

Job Description

Exceptional Hospitality Starts with You

Picture yourself making a real impact on the success of a hotel. When you join our Hotels team, you help shape the commercial strategy that drives performance, strengthens market position, and creates value for both our guests and the business.

Responsibilities

• Drive the commercial strategy: Support the development and execution of the hotel’s commercial strategy across sales, revenue, marketing, and business development, aligned with the hotel’s overall business objectives.
• Maximize revenue and profitability: Identify opportunities to optimize revenue, improve business mix, strengthen demand, and maximize profitability across all key market segments.
• Analyze performance and market trends: Monitor hotel performance, market conditions, competitor activity, and business trends to identify opportunities and recommend actions that support commercial growth.
• Lead commercial planning: Participate in regular commercial and business reviews, using data and insights to evaluate performance, identify gaps, and develop action plans to achieve targets.
• Drive cross-functional alignment: Work closely with Sales, Revenue Management, Marketing, and Operations teams to ensure pricing, sales activities, promotions, distribution, and marketing initiatives are aligned and support the hotel’s commercial objectives.
• Develop business opportunities: Identify new revenue opportunities, strengthen relationships with key accounts and partners, and support initiatives that drive demand across corporate, leisure, group, and other relevant segments.
• Strengthen market positioning: Stay informed on market developments, competitor activity, customer trends, and emerging opportunities to maintain a strong and competitive position in the market.
• Use data to drive decisions: Leverage commercial reports, forecasting, market intelligence, and performance data to support informed decision-making and continuous improvement.
  
  

Qualifications

Bachelor’s degree in Business Administration, Marketing, Sales, Hospitality Management, or a related field preferred.

4–6 years of relevant experience in sales, commercial, or business development roles, preferably within the hospitality industry.

Proven experience in hotel sales and commercial operations, with a strong understanding of key market segments and business mix.

Strong knowledge of sales and commercial practices, with good understanding of revenue and market dynamics.

Excellent communication, negotiation, and relationship-building skills.

Professional certifications in Sales, Revenue Management, Commercial Management, or Hospitality are an advantage.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We’ll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.