Collection Specialist (اخصائي تحصيل) - SOURC02402

Description

We are looking for a proactive and customer-focused Collection Specialist to join our team. In this role, you will play a key part in managing customer, following up on outstanding payments, and ensuring timely collection while maintaining positive customer relationships.

Responsibilities:

• Contact customers to follow up on outstanding payments and overdue accounts.
• Communicate professionally with customers to understand payment concerns and agree on suitable payment arrangements.
• Maintain accurate records of collection activities, customer interactions, and payment commitments.
• Handle customer inquiries and resolve payment-related issues professionally and empathetically.
• Collaborate with internal teams to resolve billing discrepancies and collection challenges.
• Monitor and track collection performance, payment recovery rates, and outstanding balances.
• Ensure timely follow-up on customer accounts to achieve collection targets.

Skills and Qualifications:

• At least 1 year of experience in collections as customer service.
• Experience with CRM systems and customer service platforms.
• Strong communication, negotiation, and follow-up skills.
• Ability to handle challenging situations professionally and empathetically.
• Strong attention to detail and organizational skills.
• Target-oriented with the ability to manage multiple accounts and priorities.