Clinical Digital Operations

Job Description

To support the day-to-day operations of the Digital Clinic by assisting in scheduling, doctors’ coordination, and post-service operational activities. The role aims to develop practical experience in healthcare operations while ensuring smooth service delivery under supervision.

Support Clinic Scheduling and Management Key Tasks

• Assist in updating doctors’ schedules on the system

• Support management of blockages and availability

• Track sick leave and annual leave records

• Assist in preparing basic scheduling reports

Support Digital Clinic post services

• Assist in monitoring consultation completion

• Support follow-up on post-service operational tasks

• Escalate issues to senior team members when needed

Doctors’ operation

• Support onboarding process for new doctors

• Assist in collecting and organizing credentialing documents

• Update doctors’ profiles on internal systems

Operational Reporting Support

• Assist in preparing operational reports

• Maintain basic tracking sheets and dashboards

• Support data accuracy and documentation

• Write minutes of meetings and support in meetings prepartions

Stakeholder Coordination Support

• Coordinate with internal teams under supervision

• Communicate operational updates as assigned

Compliance and Process Support

• Follow internal policies and procedures

• Support documentation and audit readiness

• Maintain confidentiality of medical and operational data

Skills

• Basic understanding of healthcare or operations

• Good communication skills

• Basic computer and MS Office skills

• Willingness to learn and take guidance

Attention to detail and organization

Education

Bachelor healthcare related background (e.g. nursing, microbiology, healthcare administration, etc)