Business Application Support Senior Specialist

Job Purpose

Responsible for providing expert-level support and troubleshooting for the company's critical business applications, ensuring their optimal performance and availability. This role works closely with the IT operations team, application owners, and end-users to identify and resolve complex issues, implement enhancements, and ensure the seamless operation of the company's business-critical systems.

Responsibilities

• Primary Support: Serve as the primary point of contact for end-users, providing timely and effective support, troubleshooting, and problem-solving for the organization's business applications.
• Identity & Access Alignment: Collaborate with the infrastructure team on user access management, directory synchronization (e.g., aligning SAP SuccessFactors with Azure Active Directory), and role mapping
• Issue Resolution: Analyze and troubleshoot complex incidents, identify root causes, and implement solutions to minimize downtime and ensure continuous operation.
• Requirements & Enhancements: Collaborate with application owners, business analysts, and development teams to understand evolving business requirements and translate them into technical specifications for upgrades.
• Documentation: Develop and maintain comprehensive documentation, including application architecture, configuration, operational procedures, user guides, and troubleshooting steps.
• Performance Monitoring: Proactively monitor application performance and usage, identify areas for improvement, and implement optimization strategies.
• Training & Onboarding: Support user training and system adoption to ensure end-users are equipped with the knowledge to utilize systems effectively.
• Upgrades & Migrations: Participate in the planning, testing, and implementation of system upgrades, patches, and migrations.
• IT Operations Collaboration: Partner with the IT operations team to ensure seamless integration and deployment of business applications.
• Reporting: Provide regular reports and updates to the Business Solutions Manager and other key stakeholders on system status and support initiatives.
• Low-Code Support: Support the development, enhancement, and ongoing maintenance of low-code applications (such as OutSystems) to deliver scalable business solutions.
• Integration Management: Manage, monitor, and support enterprise application integrations and APIs

Job Requirements

• Bachelor’s degree in information system, Information Technology, Computer Science, or a related field.
• +4 years of relevant experience in enterprise business application support or digital platform management.
• Proficient in business application support tools (ticketing systems, remote access, performance monitoring).
• Strong understanding of database management, data modeling, and data integration principles.
• Familiarity with the Software Development Life Cycle (SDLC) and working with development teams.
• Proficient with project management and collaboration tools (Jira, Confluence, MS Office Suite).
• Excellent troubleshooting and analytical problem-solving skills.
• Strong knowledge of data migration and conversion strategies.
• Experience with OutSystems or other No/Low-code platforms.
• Expert-level support and administration for critical business applications (Oracle Primavera, SAP, OutSystems, Sayen, SharePoint), ensuring high system performance and availability.
• Integrations & APIs: Proven experience in supporting and monitoring enterprise-level system integrations, API management, and directory synchronization protocols.:
• Action-Oriented and proactive.
• Strong Planning & Alignment capabilities.
• Highly Collaborative and Communicates Effectively.