Business Analyst

About the job

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Job Title : Business Analyst

Work Location : Jeddah, Saudi Arabia

Experience : 3-5 Years

1. Provide advisory on how requirements can be implemented from a functional standpoint and stimulate process changes if efficiencies can be gained.

2. Design and Develop highly scalable Zoho Implementations with necessary API integrations, HTML, CSS, Deluge

3 . Deep understanding of various API frameworks, micro-services and SDKs

4. Experience in development and design in an Agile and DevOps environment, including change and release management.

5. Construct workflow charts and diagrams, studying system capabilities, writing specifications after thorough research and analysis of customer requirements

6. An excellent overview of web technologies and popular open source solutions.

7. Support Project Manager/ Delivery Team in delivering the solution to the customer

• Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
• Drive and challenge the presumptions of delivery teams on how they will successfully execute their plans.
• Ensure Customer Satisfaction through quality deliverable on time

8. Contribution and coordination of project level analysis – producing required project analysis documentation (business and system requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)

9. Working experience in any one of the following domain like Automobiles, Telecom, Retail, BFSI, Aviation, Health Care and Pharma or Manufacturing is a plus

10. Process Management and Improvement - Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Project Management in an Agile Technology Delivery context

Qualifications :

1. 3-5 years of experience as a Solutions Consultant, Developer in designing and launching high quality software projects.

2. Excellent knowledge in ERP, CRM catering to multiple domains preferred.

3. Experience of the full project cycle, integrating customer scopes into product requirements and driving prioritisation

4. Excellent problem solving, verbal and written communication skills

5. Advanced motivational, negotiation and analytical skills

6. Ability to work successfully in a cross-functional, global environment

7. Ability to handle multiple priorities simultaneously