Automated Operations Team Lead

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About this opportunity:

We are looking for an experienced Senior AO Access Operations Leader to lead operational activities across RAN, Transmission, and Performance domains, ensuring service stability, SLA compliance, and operational excellence in a dynamic managed services environment.

In this role, you will be responsible for leading the AO Access Operations team, driving proactive monitoring, incident coordination, service restoration, and operational governance while acting as a key interface with customers, engineering teams, field operations, and support organizations. This is a critical and high-visibility position offering the opportunity to lead operational transformation, enhance customer experience, and contribute to automation-driven service assurance initiatives.

What you will do:

• Lead the AO Access Operations team supporting RAN, Transmission, and Performance operational domains
• Ensure proactive monitoring and management of network incidents, alarms, and service-impacting events
• Drive service restoration activities and ensure compliance with customer SLAs and operational targets
• Coordinate major incidents, escalations, and critical service degradation scenarios across multiple stakeholders
• Act as the primary operational interface between customers, engineering teams, field operations, and support organizations
• Monitor operational performance, analyze trends, and drive continuous improvement initiatives
• Ensure adherence to incident management processes, operational procedures, and service assurance frameworks
• Lead operational governance activities, including reporting, performance reviews, and customer communications
• Support and drive automation initiatives to improve operational efficiency, reduce manual activities, and enhance service quality
• Develop team capabilities through coaching, mentoring, knowledge sharing, and competency development initiatives
• Ensure high standards of communication, operational discipline, and customer engagement across the team
• Identify operational risks and implement preventive and corrective actions to maintain service stability
• Drive continuous improvement initiatives focused on operational excellence, service quality, and customer satisfaction
• Support transformation activities and the adoption of modern, automation-driven operational practices

The skills you bring:

• Bachelor's degree in Telecommunications, Information Technology, Engineering, or a related field
• Extensive experience in telecom operations, managed services, or service assurance environments
• Strong technical knowledge of RAN, Transmission, and Performance management domains
• Proven experience in incident management, troubleshooting, service restoration, and escalation handling
• Experience leading operational teams in shift-based or customer-facing managed services environments
• Strong understanding of operational processes, SLA management, and service governance frameworks
• Demonstrated ability to lead teams during critical incidents and high-pressure operational situations
• Experience with operational reporting, KPI management, and performance analysis
• Strong customer communication, stakeholder management, and presentation skills
• Excellent analytical, problem-solving, and operational decision-making capabilities
• Knowledge of automation technologies, AI-driven operations, and continuous improvement methodologies is considered an advantage
• Ability to operate both strategically and hands-on while maintaining a strong focus on operational delivery and customer satisfaction
• Strong leadership, coaching, influencing, and collaboration skills with the ability to build high-performing teams

What You Can Expect:

• Exposure to advanced telecom operations and large-scale managed services environments
• Opportunity to lead high-performing teams supporting critical network operations across multiple technologies
• Hands-on involvement in automation-driven operations, service assurance transformation, and operational excellence initiatives
• Significant customer-facing exposure and participation in strategic operational governance activities
• Career growth opportunities toward senior leadership, service management, operational excellence, and strategic telecom operations roles
• An opportunity to play a key role in shaping the future of next-generation, automation-enabled telecom operations and managed services delivery

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh

Req ID: 786966