Assistant Operations Manager
Emdad By Elm
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
- Support the daily operations of the call center to ensure smooth service delivery and high operational efficiency
- Monitor and analyze key performance indicators (KPIs) such as SLA, CSAT, response time, and quality metrics
- Supervise and support customer service teams to achieve performance targets and maintain service standards
- Handle escalations and ensure timely resolution of complex customer issues
- Analyze call center data and customer feedback to identify trends and recommend improvements
- Coordinate with internal departments (technical, operations, and support teams) to resolve customer inquiries and tickets
- Prepare operational reports and provide insights to improve performance and decision-making
- Ensure compliance with company policies, quality standards, and customer service procedures
- Support workforce management activities including scheduling, staffing, and performance tracking
- Assist in training, coaching, and developing call center agents to enhance team productivity
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Saudi Arabia (Jeddah) - Tailor
Zegna,
Remote
2 days ago
JOB CONTENTTo advise customers on shaping and altering items to suit their preferences / tastes, carrying out the necessary repairs as per customer specifications and delivering the goods on time with a view to offer excellent customer service while enhancing company's image & business and solicit the continued patronage of key customers.Key ResponsibilitiesFUNCTIONAL RESPONSIBILITIESAdvise customers on the options available to...
WHS Officer, WHS
Amazon,
Remote
2 days ago
DescriptionAmazon is looking for a Workplace, Health and Safety (WHS) Officer to add to the team:The WHS Officer will be responsible for partnering with the Site Operations team to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, you will lead continuous improvement initiatives to reduce conditional and ergonomic...
Specialist, Special Projects (1243)
Team Saudi,
Remote
4 days ago
Job PurposeSupport the execution of assigned special projects, ensuring tasks are completed efficiently, within established timelines, budgets, and quality standards. The role is responsible for coordinating day-to-day project activities, maintaining accurate documentation, monitoring task progress, and collaborating with cross-functional teams and stakeholders to support seamless project execution. By ensuring compliance with SOPC policies and governance requirements, proactively addressing operational issues...
