Assistant Manager/Manager | Client Account Manager - Growth | Riyadh

Client Account Manager - Public Sector (Assistant Manager / Manager)

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.

Our PurposeDeloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact
  
  

As part of the Client Account Management (CAM) team, you will drive and support strategic relationships in our largest public sector accounts in the Kingdom. You will be based on site with the client and the Deloitte account team in Riyadh, working closely with the Lead Client Service Partner (LCSP), account directors and engagement partners to grow the account, deepen relationships across the client, and turn delivery into new opportunities. You will advise and support the account leadership on account priorities, government procurement and the competitive landscape. Our delivery center in Jordan supports you on reporting and admin, so your focus stays on the client and the account.

Key Responsibilities

Account management

• Run the account rhythm with the LCSP: account plan, monthly account narrative, Quarterly Business Reviews.
• Work on site with the client and the engagement teams, up to four days a week.
• Develop strong relationships with account leadership and stakeholders across the firm to drive initiatives aligned to the account's growth.
• Track every engagement's end date and make sure follow-on opportunities are identified and logged.
  
  

Account strategy

• Support the development and delivery of the account's short and long-term strategy to grow revenue, strengthen relationships and raise Deloitte's profile.
• Understand the client's strategic issues, including Vision 2030 programs, budget cycles and policy changes, and advise and challenge the account team on them.
• Bring the right partners, alliances, credentials and firm capabilities to the account.
  
  

Plan and help achieve the account's priorities

• Turn the account plan into actions with owners and dates and track progress monthly.
• Identify Must Win opportunities and build the case for pricing support and pursuit investment.
  
  

Sales, pursuits and bids management

• Originate opportunities through relationships across the client, and identify RFPs before they are released.
• Keep a tender calendar for the account and support pursuits from qualification to submission, drawing on wider firm expertise to build a proposition that differentiates Deloitte.
• Coordinate with the Riyadh RFP team on submissions, and report on win, loss and abandoned rates with lessons learned.
  
  

Secondary research and market intelligence

• Develop a deep understanding of the account, the Saudi public sector and the market.
• Equip partners with research and insight to have more impactful conversations with client stakeholders.
• Track competitor activity on accounts: pricing, hires, wins and positioning.
  
  

Stakeholder management

• Build a network within the account team and the wider firm, including industry leaders, business lines and Finance.
• Build and maintain relationships with the client's procurement team, understanding their evaluation criteria, timelines and commercial expectations before RFPs are released.
• Build relationships with the client's finance and PMO teams and other relevant stakeholders below CXO level.
• Support account events and eminence activities, including AI Labs and CXO Academy sessions.
  
  

Pipeline management and analysis

• Own the quality of the account pipeline in Salesforce: stages, probabilities, close dates and verbatim updates from engagement partners.
• Prepare the monthly account narrative, with commentary on revenue, coverage and pipeline, for the LCSP and leadership.
  
  

Procurement and client portals

• Make sure Deloitte is registered and current on the client's procurement portals, including Etimad, with the delivery center handling the admin.
  
  

Leadership Capabilities

• Build own understanding of our purpose and values, explore opportunities for impact, and act as brand ambassadors
• Demonstrate strong commitment to personal learning and development
• Understand expectations and demonstrate personal accountability for keeping performance on track
• Actively focus on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business
  
  

Qualifications

Essential

• Experience in a professional services firm, such as consulting, advisory or a professional services provider.
• Public sector experience in KSA, with ministries, government entities, authorities or giga-projects.
• Assistant Manager: 5-7 years of experience. Manager: 7-10 years.
• Fluent in Arabic and English, written and spoken.
• Strong commercial acumen and confidence with senior stakeholders.
• Bachelor's degree. An MBA or relevant master's degree is a plus.
  
  

Strongly desired

• Sales and business development experience: originating opportunities, leading or supporting pursuits, writing proposals and growing client accounts.
• Experience engaging with client procurement teams, including government tenders, commercial negotiations and evaluation processes (for example, Etimad).
  
  

Desirable

• Big 4 experiences.
• An existing network across Saudi government entities.
• Experience with Salesforce and Power BI.