Assistant IT Manager - Fairmont The Red Sea

Company Description

Raffles & Fairmont The Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Fairmont The Red Sea.

Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems—enabling seamless hotel operations and delivering exceptional guest experiences in line with Fairmont brand standards.

Key Responsibilities

• Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.
• Assist in maintaining system availability, performance, and security across all hotel departments.
• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Support system integrations between PMS, POS, Finance, Sales, F&B, and third-party applications.
• Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.
• Monitor system performance and proactively escalate issues to minimize operational downtime.
• Support new system implementations, upgrades, patches, and testing activities.
• Maintain accurate IT documentation, asset registers, licenses, and configuration records.
• Assist with vendor coordination, service contracts, and support agreements.
• Support user access management, system permissions, and onboarding/offboarding processes.
• Provide IT support during critical hotel operations, pre-opening activities, and special events.
• Ensure compliance with Accor IT standards, cybersecurity requirements, and local regulations.
• Support IT audits, risk assessments, and compliance reporting.
• Promote IT best practices and provide basic system training to hotel colleagues.
• Act as a deputy to the IT Manager when required, supporting leadership and decision-making.
• Maintain strong communication with department heads to understand and support operational technology needs.
• Uphold data protection, confidentiality, and information security standards at all times.
  
  

Qualifications

• Degree or diploma in Information Technology, Computer Science, or a related field preferred.
• Minimum 3–5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities.
• Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support.
• Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals.
• Familiarity with system integrations, cloud-based applications, and vendor management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work flexible hours, including on-call support when required.
  
  

Additional Information

• Understanding of ultra-luxury guest expectations and brand alignment.
• Experience in Pre- Opening is a plus.
• Regional Experience is a must.
• Impeccable grooming and personal presentation aligned with luxury standards.