Application Operations Director

Purpose of Job

The job holder is responsible for ensuring the proper management, operation and maintenance of ZATCA’s IT applications
in order to ensure they are constantly available and high performing for end users within agreed quality and timeframes.

Job Details

Strategy and Planning

• Contribute to the development of IT Operations business plan ensuring alignment with ZATCA strategy
  
• Develop the operational plan for Application Operations in line with IT Operations business plan and IT & Digitization strategic plan
  
• Implement plans and provide input to enable achievement of Application Operations goals that support ZATCA’s overall strategic plans
  
  

Budget Management

• Discuss Application Operations budgeting requirements with top management and provide input to the budgeting process
  
• Ensure effective utilization of Application Operations budget, and report accurately on progress made and challenges encountered
  
• Investigate and propose implementing initiatives that result in positive financial impact for Application Operations and mitigates financial and operational risks
  
  

Application Operations Management

• Define IT application operations model in line with IT strategy to meet business requirements and objectives
  
• Manage the operation of ZATCA IT applications ensuring best-in class operational performance
  
• Ensure received incidents related to applications are properly handled and prioritized based on criticality, and recommend corrective actions to resolve issues in coordination with relevant stakeholders within the agreed SLAs
  
• Manage production outages and escalations ensuring the correct stakeholders are involved to be able to drive resolution
  
• Ensure proactive preventive maintenance activities are implemented on IT applications to enhance the availability of services
  
• Validate the daily working plan of ZATCA IT applications
  
• Review change requests related to IT applications and provide support during the implementation of the changes
  
• Monitor IT applications health, safety and performance to minimize any potential damage and service outages
  
• Recommend performance and hardware improvements, as well as resources optimization to achieve the IT applications objectives and KPIs
  
• Ensure appropriate communication and reporting of the IT applications performance to all stakeholder
  
  

People Management

• Participate in the identification and recruitment of key talent
  
• Guide, mentor and support direct reports in order to execute duties according to set policies and processes
  
• Develop individual performance objectives, provide necessary support, evaluate/appraise team and provide regular feedback on performance
  
• Establish a high-performance working environment and promote ZATCA values
  
  

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent is required
  
• Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred
  
  

Experience

A minimum of 6 years of experience , with a preferred 3 years of experience in managerial level

Competencies

IT Operations Management - Advanced

Professionalism - Proficient

Collaboration and Communication - Proficient

Operational Excellence - Proficient

IT Compliance - Advanced

Database Design and Operations - Advanced

Develop Teams - Proficient

Information Systems Knowledge - Advanced

Leading by Example - Proficient

Infrastructure Management - Advanced

Strategic Thinking - Developing

Results Oriented - Proficient

Customer Focus - Proficient

Solving IT Incidents and Problems - Advanced

Enablement of Change and Innovation - Proficient