AO Performance Monitoring

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About this opportunity:

We are looking for a motivated Front Office RAN & Core Performance Monitoring Engineer to support real-time monitoring, performance analysis, and service assurance activities across Radio Access Network (RAN) and Core Network environments.In this role, you will play a key part in ensuring network performance and service availability by monitoring KPIs, analyzing alarms and performance degradations, performing first-level troubleshooting, and coordinating incident resolution. You will also contribute to automation initiatives and AI-driven operational improvements within a modern managed services environment.

What you will do:

• Monitor the health, performance, and availability of RAN and Core Network elements using operational monitoring platforms.
• Analyze network performance KPIs and identify service degradations, capacity issues, and abnormal trends.
• Perform first-level troubleshooting of alarms, performance degradations, and service-impacting events following operational procedures.
• Correlate alarms, performance indicators, and customer impact to ensure accurate incident assessment and prioritization.Escalate incidents to the appropriate Back Office or vendor teams with complete technical analysis and troubleshooting evidence.
• Monitor SLA, MTTR, alarm aging, and operational performance indicators to support service excellence.
• Coordinate with engineering, optimization, transmission, and field operations teams during incident resolution.Prepare operational reports, performance summaries, and trend analyses to support continuous service improvement.
• Support automation initiatives by utilizing dashboards, scripts, workflow tools, and AI-assisted operational processes.Identify recurring issues and recommend automation or process improvements to reduce manual operational effort.
• Maintain operational documentation, knowledge articles, and troubleshooting procedures.Participate in 24/7 shift-based operations, ensuring continuous monitoring and service assurance.Participate in training and continuous learning related to RAN, Core Network technologies, automation, and AI-driven operations.
  
  

The skills you bring:

• Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related field.
• Minimum 2 years of experience in Telecom Front Office Operations, Performance Monitoring, Service Assurance, or Network Operations Center (NOC).
• Good understanding of RAN technologies (2G/3G/4G/5G) and Core Network fundamentals.
• Experience working with network monitoring, alarm management, or performance management tools.
• Understanding of telecom KPIs, service degradation analysis, and incident management processes.
• Strong analytical and troubleshooting skills with the ability to prioritize multiple incidents in a fast-paced operational environment.
• Knowledge of ITIL Incident Management principles is considered an advantage.
• Basic knowledge of SQL, Python, Power BI, scripting, or automation tools is considered an advantage.
• Familiarity with Ericsson, Nokia, Huawei, or similar telecom vendor platforms is a plus.
• Strong communication skills and the ability to collaborate effectively across multicultural operational teams.
• Willingness to work in a 24/7 shift environment.
• Self-driven mindset with a passion for telecom technologies, automation, and continuous improvement.
  
  

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh

Req ID: 788441