AI Product Support Specialist

Bavarian Capital is assisting a Riyadh-based investment firm as it expands its operations and adopts new technological tools. We are hiring an AI Product Support Specialist to provide steady assistance and technical guidance for these systems. This role is essential for ensuring that our partners can rely on their data workflows to make sound investment choices.

About the role
This position sits at the intersection of technical assistance and client relations. As a specialist in this entry level role, you will help the firm's team use and troubleshoot AI-driven research and management tools. You will work closely with researchers to ensure these systems function exactly as intended and provide the data necessary for long term planning. Because our firm operates entirely remotely, you will manage your tasks with a high degree of autonomy, providing clear and consistent communication to team members across different time zones. You will contribute to a calm and focused environment where technical precision is a high priority.

What you will do

• Respond to inquiries from internal teams regarding AI tool functionality and data processing.
• Document common issues and create clear instructions to help others use the software efficiently.
• Coordinate with the technical development team to report software bugs and suggest improvements based on user feedback.
• Monitor the performance of AI systems to ensure data accuracy and constant system reliability.
• Assist in training new users on the specifics of the investment management platforms.
• Conduct regular quality checks on automated reports to maintain high standards of precision.
• Stay informed about updates to the AI software and communicate changes to the broader team.
• Manage support tickets through a centralized system to ensure no request is overlooked.

What we are looking for

• A strong interest in how technology and investment management function together.
• Basic familiarity with AI concepts or data management software from your studies or personal interest.
• The ability to explain complex technical ideas in simple and professional language.
• A methodical approach to solving problems and a careful attention to detail.
• Strong writing skills for creating documentation and responding to technical queries.
• The discipline to work effectively in a fully remote and self-managed capacity.
• A background in business, finance, or computer science through recent education.
• Comfort with using digital communication tools to collaborate with a global team.
• A patient and helpful attitude when assisting others with technical difficulties.

What we offer

• Competitive and attractive compensation for the role and current market.
• A stable and professional work environment focused on long term professional growth.
• The flexibility of a fully remote position that respects your personal time.
• Direct exposure to the operations of a leading investment firm and its global partners.
• Practical learning opportunities involving advanced AI applications in a business context.
• A culture that values clear communication and thoughtful decision making over haste.
• Support for ongoing learning and professional development within the firm.
• Standard equipment and software necessary to perform your role effectively from your home.
• A reliable and predictable daily schedule within a full-time permanent position.

Working at Bavarian Capital
Bavarian Capital offers a workplace defined by stability and professional respect. We believe that the best work happens when people have the space to focus without unnecessary distractions. Our firm does not prioritize short term trends or high pressure environments: instead, we choose to build value through careful analysis and steady progress. By working remotely, our team members enjoy the freedom to design their own workday while remaining fully connected through structured and meaningful communication. We value individuals who take ownership of their tasks and approach their responsibilities with a sense of pride and diligence. This role offers a path to build a career within a firm that prioritizes substance and reliability in every aspect of its business.