Account Manager

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Job Title: Account Manager

Work Location: Jeddah, Saudi Arabia

Experience: 2–3 Years

Key Responsibilities

1. Manage a portfolio of B2B customer accounts throughout the post-sales lifecycle, ensuring customer success and long-term relationship management.
2. Drive product adoption by understanding customer business needs, conducting health checks, and recommending appropriate solutions.
3. Build and maintain strong relationships with key stakeholders, including business users, IT teams, procurement, and executive sponsors.
4. Own customer renewals by proactively identifying risks, reducing churn, and ensuring timely contract renewals.
5. Identify upsell and cross-sell opportunities by understanding customer requirements and aligning suitable solutions.
6. Conduct customer meetings, Quarterly Business Reviews (QBRs), adoption reviews, and executive business reviews to maximize customer value.
7. Collaborate with Sales, Presales, Support, Consulting, Product, Finance, and Legal teams to deliver successful customer outcomes.
8. Monitor customer health through product usage, engagement, support trends, and business insights, and proactively address risks.
9. Maintain accurate CRM records, account plans, customer interactions, opportunities, renewals, risks, and forecasts.
10. Ensure customer satisfaction by delivering proactive account management and supporting business growth initiatives.

Requirements

1. 2–3 years of experience in Customer Success, Account Management, Enterprise Software, SaaS, IT Services, or Solution Sales.
2. Experience managing B2B customer accounts, including product adoption, renewals, customer retention, and account growth.
3. Strong understanding of customer lifecycle management, stakeholder engagement, and relationship management.
4. Hands-on experience using CRM platforms such as Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics, or similar.
5. Experience conducting customer business reviews (QBRs), managing escalations, and driving customer success initiatives.
6. Strong communication, analytical, problem-solving, and negotiation skills.
7. Ability to work effectively with cross-functional teams in a fast-paced, customer-focused environment.
8. Experience in SaaS, ERP, CRM, HRMS, or enterprise software solutions is preferred.
9. GCC/KSA market experience is an added advantage.
10. Fluency in English and Arabic is mandatory.