e-Commerce Clerk - Curtice - job 958385

Kroger Stores

Date: 07/22/2021

City: Curtice, Ohio

Employment type: Part-time

Company Name: Kroger Stores

Position Type: Employee

FLSA Status: Non-Exempt

Position Summary

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines

  • Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones

  • Initiate and complete selection process for customers' on-line orders

  • Read and follow directions given in the note section

  • Ensure quality and freshness of all items chosen

  • Communicate with customers via a portable phone and respond to calls in a professional and timely manner

  • Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars

  • Process the orders through the point of sale (POS) system

  • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

  • Scan and bag orders on the go while following all bagging standards

  • Communicate any substitutions or exceptions to customer's order at time of pick-up

  • Maintain organization and cleanliness of staging areas and equipment

  • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

  • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

  • Perform required opening and closing procedures

  • Learn and adapt to new and improved processes

  • Assist in training new e-Commerce team members

  • Meet/exceed productivity standards

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

  • Basic math skills (i.e., counting, addition, and subtraction)

  • Excellent oral/written communication skills

  • Ability to work without supervision

  • Ability to read shelf tags

Desired Previous Experience/Education

  • Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Education Level:

Required Certifications/Licenses: None

Position Type: Part-Time

Shift(s): Evening; Day

Regions: Midwest

States: Ohio

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