e-Commerce Clerk - Laurelville - job 746235

Kroger Stores

Date: 05/04/2021

City: Laurelville, Ohio

Employment type: Part-time

Company Name: Kroger Stores
Position Type: Employee
FLSA Status: N/A





Position Summary



Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.



Essential Job Functions




  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness


  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines


  • Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones


  • Initiate and complete selection process for customers' on-line orders


  • Read and follow directions given in the note section


  • Ensure quality and freshness of all items chosen


  • Communicate with customers via a portable phone and respond to calls in a professional and timely manner


  • Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars


  • Process the orders through the point of sale (POS) system


  • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock


  • Scan and bag orders on the go while following all bagging standards


  • Communicate any substitutions or exceptions to customer's order at time of pick-up


  • Maintain organization and cleanliness of staging areas and equipment


  • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor


  • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair


  • Perform required opening and closing procedures


  • Learn and adapt to new and improved processes


  • Assist in training new e-Commerce team members


  • Meet/exceed productivity standards


  • Must be able to perform the essential job functions of this position with or without reasonable accommodation




Minimum Position Qualifications




  • Basic math skills (i.e., counting, addition, and subtraction)


  • Ability to work without supervision


  • Excellent oral/written communication skills


  • Ability to read shelf tags




Desired Previous Experience/Education



  • Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier




Education Level:
None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: Midwest



States: Ohio







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