Terrain Receiving & Fulfillment Associates - Glen Mills - job 746203

Urban Outfitters

Date: 05/04/2021

City: Glen Mills, Pennsylvania

Employment type: Full-time

We are inspired by the idea of merging house and garden to create an immersive natural experience and an environment where our customers can come to unwind, explore, and celebrate occasions big and small. From diverse native plants, hand-picked planters and all-weather furniture to seasonal décor, outdoor lighting and gifts for every occasion, terrain blurs the line between life lived outside and in.


A Receiving & Fulfillment Associate supports the operations of the brand with an emphasis on stock receiving processes, product order fulfillment, and nursery maintenance tasks to uphold terrain's four promises: to welcome, to inspire, to inform and to appreciate our customer


  • Brand Representative: contributes to the store and customer experience by being positive, respectful, and helpful to others

  • Customer Support: assists the customer in-store pickup process including loading of product into vehicles; supports the omni customer with fulfilling all online plant orders

  • Store Environment: supports timely execution of product receiving and placement; assists the nursery team with plant care tasks as well as maintains outdoor areas and systems in all seasons


  • Share Knowledge: actively participates in daily meetings and projects; facilitates the sharing of relevant information regarding shipment receiving, order fulfillment, and back of house organization

  • Contribute: takes initiative and works productively with the retail and consolidation teams to achieve common, collaborative goals; remains flexible as priorities change due to business needs

  • Communication Loop: communicates daily with the leadership team on flow of shipment, plant quality, shipping damages, sku issues, and shipment count discrepancies; assists with claims documentation and communication as needed

  • Stockroom Ownership: partners with the leadership team to oversee organizational standards in back of house while keeping all receiving, shipping, stock, supply, and production areas clean


  • Receiving Fundamentals: collaborates with key partners to receive all shipment deliveries and process according to visual standards; maintains a record for all receiving paperwork for store's inventory integrity

  • Utilize in Store Technology: understands and effectively uses store systems and MPOS applications that support stock responsibilities such as the RF app, labeling app, and price verification functions

  • Order Fulfillment: assists with pulling buyer requested product for shipment to other locations and processes required transfer paperwork with accuracy; works with the consolidation transportation & shipping team to fulfill distribution requests

  • Awareness: adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store


Preferred Requirements

Key Partners


  • In-stores and online employee discount at all URBN Inc. brands

  • 401K retirement plan

  • Commuter spending account pre-tax benefit

  • Transportation discounts

  • Health & wellness discounts

  • Pet insurance

  • Technology discounts

  • Employee referral bonus program

  • Builds relationships naturally, embraces individuality, and diversity

  • Strong communication and teamwork

  • Ability to thrive in a fast-paced, rapidly evolving environment

  • Highly productive when working independently or with a team

  • Basic knowledge of horticultural

  • Ability to lift in excess of 50lbs and push 100lbs on a daily basis

  • Willing and able to work outside in all weather conditions

  • Experience operating machinery, such as forklifts or skid steers

  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

  • Peer Customer Associates

  • Store Leadership Team

Reports To

  • Consolidation Supervisor

Typical Career Progression

  • Terrain or other URBN leadership positions

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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