Telecom Inside Sales Support Specialist - Greenwood Village - job 745658

ClientSolv Technologies

Date: 05/04/2021

City: Greenwood Village, Colorado

Employment type: Full-time

Company Description



ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.



Job Description




We are seeking a Telecom Inside Sales Support Specialist for a direct-hire/permanent role in Denver, CO.  Currently, this role is a remote/telecommuting role; however candidates to local to the Denver area rea preferred in the event of a move back to an office in the DTC area.


In this remote/telecommuting role, you will be responsible for quoting and managing existing accounts to include: keeping an updated inventory and managing renewal/migration projects with support of sales. You will assist with all pre-sales customer communication, keeping presale items tracked in Salesforce to move them along to ordering,  contract generation, order document accuracy, and order submission to ensure a timely and successful ordering experience for the customer.


 


Essential Functions and Responsibilities:


 



  • Assist with order paperwork to ensure timely install of services for customers

    • Submit quote requests to carriers

    • Review and organize quotes to be presented to customers or back to sales  (Sales to follow up with client, regardless)

    • Enter all opportunities into Salesforce



  • Facilitate a good experience for contracts and order placement and ensure smooth handoff to Project Manager

  • Ensure smooth administration of orders

    • Update Salesforce accurately and in a timely manner

    • Scrub all order documents prior to order submission

    • Submit orders in a timely manner





  • Maintain the highest level of data integrity at all times

  • Submit all documents in a timely matter and work with a sense of urgency



  • Recommend new approaches, policies, and procedures to improve process efficiency

  • Responsible for all account management for:

    • Proactive renewals/upgrades/migrations

    • Project recaps coordinated with Project Manager

    • Escalations to sales team if necessary

    • Acting as the primary point of contact for all customers

    • Special requests from customers

    • Provide order status updates within order milestones




 




Qualifications





  • HS Diploma or equivalent, Bachelor’s degree preferred

  • Minimum 5 years of relevant telecom experience required

  • Demonstrated self- management competencies, as this position is 100% remote

  • Strong relationship building skills

  • Ability to organize and manage multiple priorities

  • Strong time management skills

  • Strong written and oral communication skills

  • Strong attention to detail and follow-up

  • Excellent organizational skills

  • Problem-resolution skills

  • Proficient in MS Outlook, Word, and Excel

  • Experience with Salesforce a plus


 




Additional Information



This direct hire role is based out of Denver, CO.  This role will pay a salary of up to $50,000 per year and a comprehensive benefit package. There is promotional opportunities within this role to move into a salary plus commission model in the future.  This will be a telecommuting role. 





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