Telecom Inside Sales Support Specialist - Greenwood Village - job 745658

ClientSolv Technologies

Date: 05/04/2021

City: Greenwood Village, Colorado

Employment type: Full-time

Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking a Telecom Inside Sales Support Specialist for a direct-hire/permanent role in Denver, CO.  Currently, this role is a remote/telecommuting role; however candidates to local to the Denver area rea preferred in the event of a move back to an office in the DTC area.

In this remote/telecommuting role, you will be responsible for quoting and managing existing accounts to include: keeping an updated inventory and managing renewal/migration projects with support of sales. You will assist with all pre-sales customer communication, keeping presale items tracked in Salesforce to move them along to ordering,  contract generation, order document accuracy, and order submission to ensure a timely and successful ordering experience for the customer.


Essential Functions and Responsibilities:


  • Assist with order paperwork to ensure timely install of services for customers

    • Submit quote requests to carriers

    • Review and organize quotes to be presented to customers or back to sales  (Sales to follow up with client, regardless)

    • Enter all opportunities into Salesforce

  • Facilitate a good experience for contracts and order placement and ensure smooth handoff to Project Manager

  • Ensure smooth administration of orders

    • Update Salesforce accurately and in a timely manner

    • Scrub all order documents prior to order submission

    • Submit orders in a timely manner

  • Maintain the highest level of data integrity at all times

  • Submit all documents in a timely matter and work with a sense of urgency

  • Recommend new approaches, policies, and procedures to improve process efficiency

  • Responsible for all account management for:

    • Proactive renewals/upgrades/migrations

    • Project recaps coordinated with Project Manager

    • Escalations to sales team if necessary

    • Acting as the primary point of contact for all customers

    • Special requests from customers

    • Provide order status updates within order milestones



  • HS Diploma or equivalent, Bachelor’s degree preferred

  • Minimum 5 years of relevant telecom experience required

  • Demonstrated self- management competencies, as this position is 100% remote

  • Strong relationship building skills

  • Ability to organize and manage multiple priorities

  • Strong time management skills

  • Strong written and oral communication skills

  • Strong attention to detail and follow-up

  • Excellent organizational skills

  • Problem-resolution skills

  • Proficient in MS Outlook, Word, and Excel

  • Experience with Salesforce a plus


Additional Information

This direct hire role is based out of Denver, CO.  This role will pay a salary of up to $50,000 per year and a comprehensive benefit package. There is promotional opportunities within this role to move into a salary plus commission model in the future.  This will be a telecommuting role. 

How to apply:

To apply for this job you have to sign in to our website (My profile link in the header).

If you don't have an account with us yet, please Sign up.

Share you skills and get paid! All from the comfort of your home. Sign up for!