Technical Writer/Training Administrator - Rochester - job 636844

BCC Software

Date: 02/23/2021

City: Rochester, New York

Employment type: Full-time

Company Description



BCC Software is the leading postal and presort software solutions provider. With 40 years of industry experience, we are dedicated to ensuring that all of our software products and marketing solutions are always ahead of the curve and compliant with the latest USPS® regulations



Job Description




Location: Rochester, NY Office (This is not a remote position)


 


Job Objective:


This position is responsible for developing internal/external training content and business documentation. In addition, this individual acts as the training administrator for learning management functions including technology, collateral and processes.


 


Training Content Development



  • Researches, designs and creates training content including but not limited to, training workbooks, Express Learning Sessions, webinars, e-learning, and audio/video training. 

  • Evaluates content, formatting, proof reading, and archiving.

  • Applies principles of graphic, instructional, user-interface and information design to create appropriate, web-based interactive training materials based on the audience needs. 

  • Designs interactive objects that teach concepts, procedures, or applied knowledge.

  • Provides content for standard and customized training services for BCC products and services to meet internal and external customer requirements via onsite or web-based delivery.

  • Continuously enhance technical instructional delivery methodology.

  • Ensures the quality and consistency of course content throughout a course life cycle.

  • Maintains Technical Resource page in the Customer Portal.

  • Develops and implements training curriculum for internal departments. 


 


Business Content Development



  • Creates and maintains business continuity plan (BCP) and supporting documentation, such as templates, polices, procedures, and training material.

  • Works with IT/Enterprise to further develop our Disaster Recovery plan to complement our BCP.

  • Works with IT/Enterprise in creating required documentation to support security related initiatives including SOC audits and customer security assessments.

  • Works with managers to create, maintain and archive BCC policies, procedures and business forms.


 


Training Administration



  • Administrates all LMS and webinar support tools including but not limited to Adobe Connect, GoToWebinar and Inspired eLearning. 

  • Researches and implements mandatory information security, harassment and BCP training tools.

  • Schedules training workshops and manage registrations using event management tools in Adobe Connect, follow up with customers as required.

  • Works with Marketing to create training collateral for advertising.

  • Ensures operation of training equipment by maintaining equipment integrity, equipment inventories and evaluating new equipment and technologies.

  • Performs various assignments as needed assisting management in accomplishing training objectives.



Fulfillment



  • Acts as backup for the Facilities Technician as needed. Duties to include but not limited to:

  • Fills and ships Tag, TrayMate and software orders

  • Prepares training workshop products for shipping including printing and binding workbooks 




Qualifications




  • Bachelor’s Degree in Instructional Design, Technical Communications, Computer Information Systems or equivalent work experience.

  • Excellent communication skills, both written and verbal

  • Proven technical experience in documentation and software applications.

  • Working knowledge of Adobe Technical Communication Suite (FrameMaker, Captivate and Acrobat) desired.

  • IT background preferred

  • Experience in Business Continuity Planning, Cybersecurity best practices, SOC 2 compliance a plus.



Additional Information




Please complete the online application at https://bccsoftware.com/careers/technical-writer-training-administrator/


 


BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.





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