Technical Support Specialist - Moss Landing - job 746259

Covia

Date: 05/04/2021

City: Moss Landing, California

Employment type: Full-time

Desktop and technology support technician on premise at Canterbury Woods, senior life plan community in Pacific Grove, CA. Support for standard software, hardware and other miscellaneous software applications. We are predominantly a Microsoft shop, making extensive use of a variety of Windows platforms (Windows 10). Limited travel to other sites in the south bay area may be required several times a month.



Responsibilities




  • Serve as tier 1 technical support for software and hardware


  • Provide technical support to residents per agreed upon schedule


  • Provide technical support of the resident business office equipment as needed


  • Escalate issues to the appropriate tier two support entity within or outside the organization as necessary


  • Deploy hardware and software in coordination with IT and community resources


  • Monitor, research, and resolve support tickets in a timely manner


  • Maintain comprehensive documentation practices in help desk ticketing software


  • Assist in administration of and become familiar with community-based technologies (including phone, POS and resident safety and security systems)


  • Assist in the implementation of community-based IT projects as needed


  • Maintain community IT asset documentation


  • Adhere to and reinforce help desk policies and procedures on day-to-day basis


  • Communicate frequently with and take direction from the executive director and the health care administrator at the community


  • Participate in meetings and other community-based activities as requested by the executive director or health care administrator


  • Maintain a strong and healthy working relationship with community staff and residents



Knowledge, Skills, and Abilities




  • General IT network and data systems knowledge


  • Knowledge of iOS and Android devices


  • Strong communication, customer service, and interpersonal skills


  • Detail oriented with analytical and troubleshooting skills


  • Ability to travel daily to one of several Bay Area locations


  • Ability to work a non-standard schedule (e.g., Monday through Friday, 9am – 6pm or 10am – 7pm)



Education and Qualifications




  • Bachelor’s degree in computer science or engineering preferred


  • 2+ years of desktop support experience, Windows 7, Windows 10, Active Directory, and wireless connectivity





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