Strategic Services Account Manager-RUO Intake - Coralville - job 636140

Strategic Services – RUO Intake

Reports to: Assistant Manager of Strategic Services – RUO Intake

Employment Status: Exempt

Job Profile: P1 - Non-Technical Customer Support

Location: Coralville

Division: Customer & Technical Services

Department: Strategic Services

Purpose statement:

The Strategic Services – RUO Intake provides professional customer service and accurate pricing for custom quote requests.

Essential Functions:

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  Coordinates project intake, quoting and order administration for custom quote requests.

  
  


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  Fields all customer inquiries for custom quote requests leading up to and after order placement to provide a positive customer experience.

  
  


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  Answers and documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database; primarily via email.

  
  


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  Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer's satisfaction.

  
  


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  Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.

  
  


• Performs other duties as assigned.

Education:

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  Bachelor's degree or Associate's degree with 5 years IDT experience required.

  
  


• Bachelor's degree in Biology, Chemistry or related science field preferred.

Professional Experience:

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  Previous experience in customer service or a related field preferred.

  
  


• Excellent computer skills that include Microsoft Office applications and proficiency in typing required.

Other Job Qualifications

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  Ability to consistently manage multiple priorities and solve problems using critical thinking skills.

  
  


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  Ability to effectively communicate, both orally and in writing, to customers and colleagues.

  
  


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  Knowledge of customer service fundamentals.

  
  


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  Ability to work independently or collaboratively in a group.

  
  


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  Ability to keep key personnel informed and up-to-date of imminent issues.

  
  


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  Ability to bring informal teams of experts together to address issues/needs, share information and resolve differences or problems, as required.

  
  


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  Ability to adjust rules and processes for individual situations as needed.

  
  


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  Ability to adjust to change in quick-paced environment.

  
  


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  Adaptability to perform under stress when confronted with critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.

  
  


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  Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.

  
  


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  Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.

  
  


• Adaptability to accepting responsibility for the direction, control or planning of an activity.

Physical Requirements:

Exert up to 10 lbs. of force occasionally and/or up to a minimal amount frequently

Visual Acuity:

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  Ability to read pertinent printed material and distinguish colors.

  
  


• Ability to prepare and read written documentation; use of computer.

Integrated DNA Technologies (IDT) conducts drug screens and background checks on applicants who accept employment offers.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.