Specialist, Claims Operations - Fort Mill - job 635604


Date: 02/23/2021

City: Fort Mill, South Carolina

Employment type: Full-time

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.


The Claims Operations Specialist is a key member of the Employment Practices Liability ("EPL") Claims Team who is primarily responsible for providing administrative support for the EPL Claims Management Team and a team of Claims Analysts and Claims Attorneys that handle Employment Practice Liability Insurance ("EPLI") claims on behalf of TriNet and its customers, in addition to other corporate litigation. The position will work closely with the EPL Claims Management Team facilitating key team activities and tracking deliverables. Responsibilities for this position require superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple tasks. A high level of integrity and discretion in handling confidential information as well as professionalism in dealing with internal teams across the company is important. The successful candidate will possess the skills to complete routine tasks quickly, react with appropriate urgency to situations that require a quick turnaround, and efficiently solve problems that affect people across the organization with the support of the Claims Supervisor.


  • Review and analyze reports from SalesForce, Legal Tracker, and other sources that impact EPL Claims Team

  • Create new reports upon request through SalesForce and Legal Tracker

  • Set deadlines and reminders to obtain reports from vendors

  • Advise EPL Management Team of claims trends and volume based on reports reviewed

  • Obtain records and other information from internal and external sources where needed

  • Create and maintain claim files for EPL team

  • Assist with management of invoices issued by outside law firms

  • Support Claims Analysts and Claims Attorneys with check requests

  • Other projects and responsibilities may be added at the manager's discretion



  • Bachelor's Degree required/preferred; or equivalent education and/or related work experience, such as paralegal certificate or administrative support position in a law office or in-house legal department

Training Requirements (licenses, programs, or certificates): None.


  • Minimum 3 years' experience reporting to Director Level or above as an Executive Assistant, paralegal, or administrative assistant in a fast-paced professional environment

  • Proficiency in Microsoft Office Suite, particularly Excel (with experience in reporting, pivot tables, and vLookup)

  • Experience with CRM systems, i.e, SalesForce, preferred

  • Experience with matter and document management systems, i.e. Legal Tracker and Perceptive Content, preferred

Other Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills

  • Ability to communicate with employees at all levels of the organization

  • Strong knowledge and understanding of both state and federal employment laws

  • Excellent interpersonal skills

  • Exceptional attention to detail and a willingness to learn new skills and gain additional experience

  • A demonstrated commitment to high professional ethical standards and a diverse workplace

  • Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities

  • Ability to work with colleagues across multiple time zones and accommodate assignments in other time zones, as necessary

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

  • Minimal travel required

  • Frequent participation in conference calls, including video conferences, with flexibility in office hours to accommodate additional time

  • Work in clean, pleasant, and comfortable office setting

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.


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