Solution Director I - Baltimore - job 676178

CompuCom Systems Inc

Date: 04/08/2021

City: Baltimore, Maryland

Employment type: Full-time

Why CompuCom? (Overview)

The Solution Director I (Solution Director) solutions single-tower and/or non-complex new business opportunities as well as renewals by developing compelling win, solution and price strategies to meet client requirements for outsourced managed services. The SD-I has business and technical acumen and is experienced in transforming customer requirements into solutions that differentiate CompuCom from its competitors.

The SD-I participates in pre-sales activities and assists the sales team in identifying and qualifying standard pursuits. The SD-I leads and guides the pursuit/bid team to develop cohesive solution, pricing, proposal creation and presentations to the customer. The SD-I has experience writing persuasive proposals and conducts orals utilizing strong communication skills.

The SD-I works with Commercial Management and Legal to write SOWs, understand key risks and mitigation strategies. The SD-I provides support to Legal as required for negotiations.


  • Participates in Deal Qualification activities to assess winnability of pursuit, identifies gaps in customer requirements and CompuCom capabilities, and makes recommendations for standard solution approach

  • Participates in customer discovery workshops in support of the SD-II or SD-III

Solution Development:

  • Identifies subject matter experts and Delivery Architects required to develop solution and cost for assigned opportunities; in some cases may be fully responsible for the end to end solution and cost estimators

  • Deconstructs RFx documents to segment requirements, data points and underlying business challenges in support of solution development and win theme planning

  • Leads pursuit and solution process, including responses to RFx, renewals and change orders

  • Guides the pursuit team to develop a cohesive solution, price, proposal creation and presentation for the customer

  • Manages the overall solution and ensures integration of solution components to deliver a compelling end to end solution for the customer

  • Works with sales, delivery and senior leadership to establish price strategies

  • May work with the Pursuit Center to develop the proposal plan and response requirements or fully own the creation and execution of the plan

  • Supports the SD-II or SD-III in the creation of oral presentation materials

Commercial Management:

  • Updates Statements or Work (SOWs) templates and assesses and mitigates risks through the solution design and contract language

  • Follows commercial risk management process consulting with commercial management team and legal as applicable

  • Secures all appropriate final opportunity/contract approvals from required parties


  • Bachelors degree or equivalent experience

  • Area of Study -Information Technology, Business, Process

  • Minimum 3 year experience in related field

  • Strong technical and pre-sales knowledge in multiple areas of IT infrastructure services

  • ITIL certification, preferred

  • Microsoft Office suite, Google suite,

  • Able to operate under pressure managing multiple opportunities and demanding clients

  • Keeps appropriate people aware of plans, decisions, status, and other relevant information

  • Adaptability - Ability to triage varied requests and opportunities based on client urgency

  • Productivity - Ability to quickly react to requests and properly solution technical opportunities

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.


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