Salesforce Product Evangelist & Administrator - Park City - job 676328

Camping World

Date: 04/08/2021

City: Park City, Kentucky

Employment type: Full-time

Salesforce Product Evangelist & Administrator




Position Location:
Lincolnshire IL. Flexible work arrangement possible but majority of time must be spent in office.




Camping World Job:
#21-5982




POSITION



Camping World Corporate is looking for a Salesforce Product Evangelist & Administrator to work closely with our Salesforce team to implement, configure and maintain Salesforce.com across the enterprise. Leverage your SF experience to support our RV Sales and Customer Service efforts, while also supporting Call-Center operations using the Salesforce Service Console with telephony integration.




  • Be a day-to-day product manager for the Salesforce platform providing guidance around the most effective use of the Salesforce platform.


  • Evangelize the use of the Salesforce platform to improve customer communications, marketing efforts and employee experience around our Customer 360 platform.


  • Provide day-to-day technical SF support to our internal team of 4,000 Salesforce users.


  • Work with the teams of existing SF admins and developers to diagnose and resolve SF system problems while identifying new opportunities to enhance SFDC applications and workflows.

  • Research and define SF / CRM best practices to support future strategies.


  • Work with business and functional teams to gather requirements for mapping business processes and workflows.

  • Oversee the integration of SFDC with existing CRM and ERP systems.

  • Setup user profiles & roles.


  • SF database administration duties will include customization of objects, fields, record types, page layouts and validations.




QUALIFICATIONS





  • Minimum 2 years in Salesforce.com administration preferred.

  • Certification as a Salesforce.com Administrator is required. Certification as an Advanced Administrator would be a plus.

  • Certification as a Salesforce Architect would be a plus.


  • Functional experience as a business analyst or similar background with experience eliciting requirements for mapping SFDC business processes and workflows.


  • Experience or an aptitude for acting as a liaison between business and technology preferred.


  • Good understanding of how to map business processes within Salesforce.com.


  • Ability to identify opportunities to enhance workflows.


  • Experience delivering SFDC artifacts to include profiles & permissions documentation, governance framework, data mapping, reporting and dashboard building.

  • Experience in SFDC integration with other enterprise CRM and ERP systems preferred. Any specific experience integrating SF with Oracle ERP or IDS a plus but not required.

  • SF experience should include customization of objects, fields, record types, page layouts and validations.




ABOUT CAMPING WORLD




The outdoors is a big place and just as it offers endless adventures, so does our company.




Camping World is your premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale. Once you buy an RV, should it need a little TLC, our RV Spa detail and refurbishment centers are there to make it shine like new. However, if the problem is under the hood, our nearly 2,000 service bays, over 1,600 technicians and 100+ collision centers scattered around the country are ready to get you back on the road in no time.




As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World - like the great outdoors - is a big place, full of opportunity and we make it our mission to equip you for it. We've got an awesome team already, but there's always room for more! Are you ready for a new adventure?




BENEFITS OVERVIEW





Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more!




EEO




We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.







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