Sales and Service Specialist - Richmond - job 677589

Firestone Complete Auto Care

Date: 04/09/2021

City: Richmond, Texas

Employment type: Full-time

JOB DESCRIPTION


Sign-On Bonus of $2000! The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

COMPANY OVERVIEW


Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

RESPONSIBILITIES



  • Hybrid Role


Customer service, sales, customer issue resolution- 75%


Basic vehicle service tasks, Oil, tires, fluids- 25%


Store operations, opening/closing, inventory, displays- as needed basis

  • Growth and career development role


May assist Manager or act as Manager-On-Duty in certain circumstances or to support development

Will learn all aspects of store operations and flex between front/back shop tasks

QUALIFICATIONS



  • Minimum requirements



  • High School Diploma or equivalent

    Valid automobile driver’s license

    Customer service and career growth mindset

    Ability to complete required store education courses and modules required for this position

    Ability to learn and perform basic vehicle service tasks

    Ability to learn and operate store systems


  • Preferred



  • 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

    Previous consumer retail sales experience

    Previous automotive experience a plus

    Previous management/supervisory experience a plus


EMPLOYEE TYPE


Regular : Full time




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