Regional Customer Development Executive - Beau Rivage - Biloxi - job 854185

MGM Resorts

Date: 06/11/2021

City: Biloxi, Mississippi

Employment type: Full-time


Biloxi, Mississippi

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.


It is the responsibility of the Customer Development Executive to generate incremental visits from casino customers and provide excellent customer service. All duties are to be performed in accordance with MGM Resorts International policies, practices and procedures.


  • Determine and evaluate customers' casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts).

  • Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property's customer development efforts.

  • Authorize and grant amount of marker authorization limits to qualifying customers.

  • Evolve a player development skillset by engaging new and inactive customers.

  • Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels.

  • Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers.

  • Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.

  • Attend special event functions to promote marketing efforts and greet customers.

  • May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.

  • Resolve customer disputes and complaints to the satisfaction of the customer and the company.

  • Comply with Title 31 and attend all necessary training sessions.

  • Perform other job related duties as requested.


May supervise others, oversee a department or have indirect authority on employees


  • Bachelor degree or equivalent experience.

  • Five (5) years of prior relevant experience.

  • Proof of eligibility to work in the country located.


  • Seven (7) years of leadership experience in the casino marketing industry.

  • Previous experience working in a similar resort setting.


Gaming license/registration as required by jurisdiction(s)


  • Able to work in the fast pace environment

  • Able to work as a team with co-workers

  • Demonstrates leadership attributes (competencies)

  • Demonstrates excellent customer service skills

  • Demonstrates savvy interpersonal skills to effectively communicate with all business contacts

  • Shows flexibility in working a variety of shifts

  • Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards.

  • Able to travel domestically or internationally occasionally to meet existing customer base and identify new patrons for the Company.

  • Must be able to communicate effectively in English, in both written and oral forms.

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