R20033760_1_1 - Inbound Customer Care Representative - Cedar Rapids - job 635916

TransAmerica Life Insurance Company

Date: 02/23/2021

City: Cedar Rapids, Iowa

Employment type: Full-time

Description :


Job Description Summary


New Role beginning on March 29th! As the point of contact and "voice of the company" for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.


Transamerica Honors and Awards



  • 100% from the Human Rights Campaign Foundation for Workplace Equality (February 2021)

  • Named to Working Mother's "100 Best Companies" list for second consecutive year. (September 2020)

  • Named to Diversity Best Practices Inclusion Index for third consecutive year. (August 2020)

  • Perfect Score on 2020 Corporate Equality Index (February 2020)


Job Description


Please take a look at this video to learn more about who we are and what we do!


https://vimeo.com/424042120/f5fb1d329d


Responsibilities



  • Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.

  • Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.

  • Locate/research information using multiple systems/technologies.

  • Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.

  • Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.

  • Learn and maintain a basic understanding of products, procedures, and systems

  • Achieve department metrics and expectations

  • Participate in a team based environment to achieve department goals


Qualifications



  • Associate's degree in a business field or equivalent experience

  • One year of call center or customer service experience, or financial services industry experience

  • Ability to communicate with customers in a professional manner, orally and in writing

  • Ability to work independently and as part of a team

  • Proficiency using MS Office tools


Technology Requirements:


For Customer Care, employees need to have the below to successfully work from home, from a technology perspective:



  • Able to hardwire into the internet, no Wi-Fi allowed.

  • Internet speed of 10 megabytes per second.


Preferred Qualifications



  • Understanding of retirement, life, and annuity investment products


Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation.


Compensation:


The hourly rate for this position generally ranges between $14.50-$19.50. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.


Bonus Eligibility:


This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 6%.


Working Conditions



  • Office/call center environment

  • May work varied shifts -between 7am-8pm Central Time.


What You Receive:


A Comprehensive Wealth + Health package. It's our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As you'll come to discover, Wealth + Health is a central part of everything we do!


Wealth Benefits; Competitive Pay, Bonus, and Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Stock Purchase Plan, Employee Discounts, Career Training & Development Opportunities, Certification Sponsorship


Health and Work/Life Balance Benefits; Be Well Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid Time Off to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program


Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.





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