Program Relationship Manager - Cambridge - job 853506


Date: 06/11/2021

City: Cambridge, Massachusetts

Employment type: Full-time

Job Description

About This Role  

Oversee and manage the Biogen (BIIB) and Fisher Scientific, LLC (FS) strategic collaboration to ensure successful delivery of materials and services as a collaborative joint Service Provider.  As part of this collaboration, Unity Lab Services (ULS) will continue inventory and order management, Scientific Services, and Laboratory Asset service management on behalf of the overall BIIB-FS collaboration. 

Management and Oversight of Unity Lab Services with respect to full lifecycle management of scheduled equipment and associated Scientific Services. 

Oversee and foster the relationship between our internal customers and Unity Lab Services.  Act as the sponsor to onsite support staff in Cambridge and RTP. 

What You’ll Do  

  • Program manager for the Unity Lab Services Program and Biogen setting direction and leadership for the program. 

Services managed include:

  • Laboratory Equipment Management
    • Onboarding services for equipment and instruments (GxP and non-GxP)
    • Management of equipment maintenance/services for assets (Preventive, Corrective, and Qualifications, etc.)
    • Pipette management administration
    • Inventory management and asset tracking
    • Equipment lifecycle management (Initiate eCAF/PO Req)
    • Laboratory Alarm Response (e.g. freezers, incubators, and other environmentally controlled units)
    • Asset utilization program development and oversight
    • Service coverage models for asset budget development
    • Oversee equipment depot
    • Support Global Real Estate on Lab and Office Buildouts
    • Establishment of Annual Budgets
  • Scientific Services
    • Shipping and receiving of samples between sites and affiliates
    • Management of lab samples, reference standards, and lab solution inventories
    • Selective routine maintenance and cleaning of lab equipment
    • Aliquoting and delivery of select media and buffers
  • Vendor Managed Inventory (VMI)
    • Manage Point of Use (POU) location inventory.
    • Assist in evaluating need for bulk orders
    • Engage EHS for product substitution review
    • Coordinate POU moves for projects
    • Collaborate with team for reporting improvements/streamlined communications/accurate data

 Who You Are  

You possess a strong desire to serve the customer and the interpersonal skills to deal with various levels of personnel both internally and externally.  Must be able to deliver excellent customer service to include always maintaining a professional appearance. Possess the organizational skills to multi-task and meet deadlines as needed. Be able to lead, coach and motivate employees and contractors.


Required Skills  

  • Bachelor's Degree with five (5) years prior industry experience.


  • Associates Degree with ten (10) years prior industry experience.


  • High School Diploma with fifteen (15+) years prior industry experience.
  • 5+ years of Inventory or Order Management experience
  • 5+ years of Supervisory/people management experience
  • Proficient user of Microsoft Outlook, Word, Excel, PowerPoint 

 Preferred Skills 

  • Bachelor’s Degree, or equivalent experience
  • Supervisory/people management experience
  • Must possess a strong desire to serve the customer and the interpersonal skills to deal with various levels of personnel
  • Be able to lead, coach and motivate a group of employees
  • Excellent interpersonal skills
  • Customer centric orientation 

Additional Information

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.  

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