Problem Resolution Officer 1 - Baton Rouge - job 853919

State of Louisiana

Date: 06/11/2021

City: Baton Rouge, Louisiana

Employment type: Full-time

Supplemental Information

Please be certain to use an email address on the application submitted that is accessed often.Ifinvited tointerview,an impromptuskillsassessmentmaybeconductedand applicantswill berequiredto bring thefollowingattachments:

  • CoverLetter(expressing interestandwhyyou feelyou arethebest qualified candidate)

  • Resume

Failuretosubmitthedocumentsinthetimeframegivenwillresultintheapplicantnotbeingconsideredforemployment.Pleasebecertaintouseanemailaddressontheapplicationsubmittedthatisaccessedoften.Applicantsmust,animpromptuskillsassessmentwillbe conducted.

Thisagencyparticipates intheE-verifysystemforverificationofcitizenshipandemploymentauthorization.

Applicantscan checkthestatus oftheir application at anytimebyselecting the'ApplicationStatus'linkafterlogginginto theiraccount.Belowarethemostcommonstatus messagesandtheir meaningsusedbyGOHSEP.

ApplicationStatusMessageWhatitMeansApplicationreceivedYourapplicationhasbeen submittedsuccessfully.EvaluatingexperienceYourapplicationis being reviewed byHuman Resourcestoensureyou meettheminimum qualificationsforthe position.EligibleforconsiderationYouareamong agroupofapplicantswho MAY be selectedfortheposition.ReferredtohiringmanagerforreviewYourapplicationhasbeen delivered tothe hiringmanager. Youmayormaynotbecalledforaninterview.Positionfilled Someonehasbeenselectedfortheposition.PositioncancelledTheagencyhasdecidednottofill theposition.

Thereis noguaranteethateveryone who applies tothisposting will be interviewed.Specificinformation aboutthisjob willbeprovidedto you intheinterviewprocess,should you beselected.

If you have any questions please contact Lakeitcha Alexander-Pierce, HR Analyst.



A baccalaureate degree in business administration, accounting, economics, mathematics or finance plus two years of professional level experience in accounting, auditing, budgeting, purchasing, planning, research and/or analysis, or financial services.


Six years of full-time work experience in any field may be substituted for the required baccalaureate degree only.

A master'sdegree inaqualifying fieldmaybesubstitutedfortherequiredexperience.

NOTE: Qualifyingmaster'sdegree include, accounting,businessadministration, finance,management, economics,quantitative businessanalysis,publicadministration,informationsystemsanddecision sciences ormanagementinformationsystems.

Candidates without a baccalaureate degree may combine work experience and college credit to qualify as follows:

A maximum of 90 semester hours can be combined with experience to qualify.

15 to 29 semester hours credit will substitute for one year of experience.

30 to44 semester hourscreditwill substitutefortwo yearsofexperience.

45 to 59 semester hours credit will substitute for three years of experience.

60 to 74 semester hours credit will substitute for four years of experience.

75 to 89 semester hours credit will substitute for five years of experience.

90 or more semester hours credit will substitute for six years of experience.

College credit earned withoutobtaining a baccalaureatedegreecan besubstitutedforamaximumofsixyearsfull-time workexperience.Candidates with 90 ormoresemester hoursofcredit, but withoutadegree mustalsohave at leasttwo yearsfull-time workexperience toqualify.

NOTE:Anycollegehoursordegreemustbefromaschool accreditedbyone ofthefollowingregional accrediting bodies:the Middle StatesAssociation ofCollegesand Secondary Schools;the NewEngland Association ofSchoolsandColleges, Incorporated;theNorth CentralAssociation ofCollegesand Secondary Schools;the NorthwestAssociation ofSecondary andHigherSchools;the Southern Association ofCollegesand SecondarySchools;theWesternAssociation ofSchoolsand Colleges.

Additional Information

Preference may be given to applicants with experience with the state's finance accounting system AFS-ISIS. Preference may be given to applicants that have a detailed understanding of project management, financial reporting, accounting procedures, and have previous work experience with the Stafford Act Grant Programs, specifically to Public Assistance and Hazard Mitigation Assistance programs.

Applicant must possess outstanding verbal and written communication skills and will be required to maintain a high degree of professionalism. Applicants must have knowledge of Microsoft Office applications; effective oral/written communication skills; and effective interpersonal skills. Must be able to work 12-hour shifts and beyond, day or night, for extended periods during emergencies. Must present and maintain a valid Louisiana driver's license. Must be able to pass a Minimum Background Investigation (MBI) or higher, through the U.S. Department of Homeland Security (DHS).

Job Concepts

Function ofWork

Tocarryoutspecialprojects,leadteamstoresolveissues,andcompletethe agency'syear-endfinancials.

LevelofWork Advanced

Supervision Received


Supervision Exercised None

Examples of Work

Works with a team to complete the agency's year-end financials.

Completes regular reconciliations between disaster recovery applications and State systems to properly account for reimbursements.

Provides management with accurate and timely status reports.

Assists in the development of internal processes, policies, and procedures pertaining to this section.

Analyzes and recommends alternatives for a wide range of program issues.

Composes internal and external correspondence and reports.

Advises management on all situations as needed.

Leads project teams to resolve issues and improve processes.

How to apply:

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