Personal Banker - Independence, KS - Independence - job 635474

Equity Bank

Date: 02/22/2021

City: Independence, Kansas

Employment type: Full-time

Personal Banker


Job Type: Full Time


Location: US-KS-Independence


Salary: Hourly


Benefits: Full Benefits


Job Description


At Equity Bank, it is our goal to find motivated employees who wish to partner with us in serving people— helping clients and businesses in all their financial concerns. Our goal is that every person who enters our bank will be better off financially for having made the choice to bank with us.


This position is responsible for the delivery of outstanding customer service and the achievement of sales goals. Opens and processes all types of deposit and consumer loan accounts. Cross-sells other bank services and refer customers to other departments as appropriate.


Job Duties



  • Sell Bank Products and Services

  • Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open or facilitate new accounts, credit applications and new services.

  • Expand existing customer relationships.

  • Market bank products and services, both within and outside of the bank.

  • Proactively make referrals to other business lines that result in additional revenue to the bank.

  • Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.


  • Adhere to bank and/or retail operating procedures and protocols.



  • Deliver Superior Customer Service and Customer Experience

  • Demonstrate excellent customer service skills.

  • Behave in a manner to create a welcoming, engaging, professional environment for customers to experience.

  • Proactively resolve customer issues or disputes in absence of or as directed by Bank Manager.

  • Respond to routine customer inquiries and requests. Transition service opportunities into sales interactions.

  • Perform teller duties as needed and process customer transactions. Approve transactions for other employees within your assigned authority limit.


  • Assist with branch opening and/or closing as directed.



  • Demonstrate Compliance with Applicable Laws and Regulations

  • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures.

  • Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.

  • Actively work with customers to understand each customer's normal account activity, as appropriate for this position.


  • Complete periodic compliance training.



  • Perform other duties as assigned or required.


Skills/Requirements


The ideal candidate takes personal initiative to answer customer questions, resolve service problems and provide solutions to meet customer needs. Actively learns, demonstrates and provides an example for others to emulate.


Must be able to demonstrate compliance with bank regulations and designated job responsibilities. Follows all bank policies, procedures, compliance regulations, and completed are required job specific functions.


Requires a high school diploma, previous banking experience and sales experience.


Must be able to travel to Wichita, KS for training during first week of employment.


EOE





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