Patient Services Coordinator - Cedar Park - job 957570

Covenant Management Systems, L.P.

Date: 07/22/2021

City: Cedar Park, Texas

Employment type: Full-time


Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas’ largest professional medical groups with 25+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit


Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.


  • Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.

  • Greets patients and arrives them on computer system.

  • Verifies insurance eligibility by using online resources, Medifax, etc.

  • Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.

  • Collects payments from patients, posts amounts, and balances drawer for end of day deposit.

  • Prints face sheets, receipts, and other documents as needed.

  • Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.

  • Confirms in advance patient appointments.

  • Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.

  • Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up.

  • Assists patients with setting up payment plans.

  • Issues receipts for payment.

  • Books follow-up appointments.

  • Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.

  • Regular and dependable attendance.

  • Follows the core competencies set forth by the Company, which are available for review on CMSweb.

  • Works holiday shift(s) as required by Company policy.


  • May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.

  • Creates master deposit as directed.

  • Responsible for handling the sort/distribute of Rightfax documents.

  • Processing onsite release of information requests.

  • Priority on-sight sorting, scanning, numbering loose papers

  • Runs wait list report and distributes as directed.

  • Performs other duties as assigned.


Education and Experience

High school diploma or GED. Experience using a PC in a Windows environment.

Experience working in a medical setting.

Knowledge, Skills and Abilities

  • Knowledge of medical insurance.

  • Excellent customer service skills.

  • Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.

  • Excellent interpersonal & problem solving skills.

  • Ability to work in a team environment.

  • Ability to manage competing priorities.

  • Ability to engage others, listen and adapt response to meet others’ needs.

  • Ability to align own actions with those of other team members committed to common goals.

  • Excellent verbal and written communication skills.

  • Ability to perform job duties in a professional manner at all times.

  • Ability to understand, recall, and communicate, factual information.

  • Ability to understand, recall, and apply oral and/or written instructions or other information.

  • Ability to organize thoughts and ideas into understandable terminology.

  • Ability to apply common sense in performing job.

Work Schedule:
Monday through Friday from 8:00am to 5:00pm.

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