Patient Access Lead - Lowell - job 676239

Lowell General Hospital

Date: 04/08/2021

City: Lowell, Massachusetts

Employment type: Full-time

*Part Time/ Day/#16 hours every weekend Position Summary Patient Access Lead performs services in designated Patient Access areas according to the policies, procedures, philosophy, and objectives of the department and hospital. The Patient Access Lead works cooperatively within the department and with other service lines throughout Lowell General Hospital to create a system of quality health care. The Patient Access Lead provides oversight and leadership to the fellow registrars in the department. # Duties and Responsibilities: In the absence of the manager or supervisor, the Lead supervises the daily operations of the area of responsibility on all shifts as directed by the Patient Access Manager. Working with the supervisor and the manager, the Lead facilitates the Training and Development program for staff members, and assists Patient Access leadership in interviewing, evaluating, training, educating, and daily supervision. The Patient Access Lead maintains current knowledge in area(s) of Pre-Registration, Admitting, Registration, Scheduling, Insurance Eligibility Verification and Collection Processes. Also works to ensure that financial performance objectives are achieved that are related to revenue cycle initiatives. Establishes goals and objectives, identifies performance improvement actions, and ensures adherence and compliance to LGH standards of Complete, Connected, Care, directives, regulatory requirements and other guidance that mandates requirements governing such processes. This is demonstrated through continuous process improvement in the areas of responsibility. Maintains and keeps current with knowledge of patient admitting, registration, and billing and collection and scheduling processes based on current industry best practices. Effectively communicates with all types of people at all levels. Maintains effective professional relationships with other department leadership as appropriate to instruct, share ideas, and implement actions related to the patient access functions. Works collaboratively with clinical departments, referring providers, and patients to facilitate ease of access to services provided by the organization. directing all activities pertaining to operations and customer service support, developing policy and procedures, overseeing employment, training, utilization and evaluation staff. Demonstrates a level of competency managing all Patient Access functions, Working with the Director of Patient Access and the Patient Access Manager evaluates and applies industry standards of Patient Access while continually monitoring and evaluating opportunities for enhancements of work flow. Responsible for assuring that standard process discipline is adhered to. Assures that high performance work team is developed through coaching, mentoring and daily shift briefings. Qualifications Some College or Associates Degree preferred High School Diploma or equivalent required 1-3 years of experience About Lowell General Hospital: Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors. We are also a proud member of Circle Health and in collaboration with the medical community it is our promise to provide our patients with Complete connected care SM• The Patient Access Lead maintains current knowledge in area(s) of Pre-Registration, Admitting, Registration, Scheduling, Insurance Eligibility Verification and Collection Processes.



  • Working with the supervisor and the manager, the Lead facilitates the Training and Development program for staff members, and assists Patient Access leadership in interviewing, evaluating, training, educating, and daily supervision.

  • In the absence of the manager or supervisor, the Lead supervises the daily operations of the area of responsibility on all shifts as directed by the Patient Access Manager.

  • Responsible for assuring that standard process discipline is adhered to. Assures that high performance work team is developed through coaching, mentoring and daily shift briefings.

  • Working with the Director of Patient Access and the Patient Access Manager evaluates and applies industry standards of Patient Access while continually monitoring and evaluating opportunities for enhancements of work flow.

  • Demonstrates a level of competency managing all Patient Access functions, directing all activities pertaining to operations and customer service support, developing policy and procedures, overseeing employment, training, utilization and evaluation staff.

  • Works collaboratively with clinical departments, referring providers, and patients to facilitate ease of access to services provided by the organization.

  • Maintains effective professional relationships with other department leadership as appropriate to instruct, share ideas, and implement actions related to the patient access functions.

  • Effectively communicates with all types of people at all levels.

  • Maintains and keeps current with knowledge of patient admitting, registration, and billing and collection and scheduling processes based on current industry best practices.

  • This is demonstrated through continuous process improvement in the areas of responsibility.

  • Establishes goals and objectives, identifies performance improvement actions, and ensures adherence and compliance to LGH standards of Complete, Connected, Care, directives, regulatory requirements and other guidance that mandates requirements governing such processes.

  • Also works to ensure that financial performance objectives are achieved that are related to revenue cycle initiatives.





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