Part Time CSR in Rogers City Mich - Rogers City - job 676468

Corrigan Oil

Date: 04/08/2021

City: Rogers City, Michigan

Employment type: Part-time

Customer Service Representative – Part Time

Job Overview:

The primary function of a CSR is to communicate with the customers, take orders and bill out invoices. When taking orders, you will need to be educated across our wide range of products. This is a part-time, non-exempt position reporting to the CSR Department Manager. The typical work schedule is: Monday, Wednesday, Friday 8am – 5pm.

Essential Job Functions:

  • Service customers via emails, over the phone, or face to face

  • Take orders from customers

  • Handle Customer billing and cash deposits

  • Assist in separating mail

  • Process driver tickets and invoicing

  • Listen to the customer queries patiently and solve it.

  • Respond to the problems of the customer promptly

  • Maintain records of interactions with the customers in an orderly manner

  • Must be articulate and a confident communicator

  • Extremely efficient and accurate with data entry, Proficient in MS applications

  • Must demonstrate patience when communicating with customers

  • Knowledge of customer services ethics, principles and procedures

  • Proficiency in administrative and documentation procedures

  • Versatile and willing to adapt to a situation with a customer

  • Coordinate with the internal department and/or supervisor to find solutions and resolve matters

  • Maintain a follow up on the customer, to ensure they are satisfied with our company

  • Follows company quality, safety and environmental guidelines as well as employee handbook policies

  • Able to handle potential background noise, high stress situations and frequent interruptions

  • Strong interpersonal skills

  • Regular and reliable attendance

  • Perform any duties as may be assigned and operate in a constant state of alertness and safe manner

Qualifications / Experience / Education:

  • High School Diploma or equivalent and 2+ years of related experience.

  • Strong computer skills including but not limited to Microsoft Word and Excel.

  • Superb administrative writing, reporting, scheduling, organizational, time management, and presentation skills.

  • Pass 7-year background check and drug screen.

Corrigan Oil is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none. Corrigan Oil is a family owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within.

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