PT Customer Service Associate - Middletown - job 636397

Berkshire Bank

Date: 02/23/2021

City: Middletown, Rhode Island

Employment type: Full-time

Division: Retail Banking


Department: Various


Reports to: Branch Officer


Status: Non-Exempt


Grade: 4


Location: 165 East Main Road, Middletown, RI


20 hours per week


Benefits Eligible


Purpose/Objective:


Performs a wide variety of customer service operations and general clerical duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as the Bank's main point of customer contact; maintains working knowledge of established policies and operating procedures. Makes customer referrals in defined areas.


Key Accountabilities:


50% Transaction Duties:



  • Executes an extensive variety of customer transactions in accordance with Bank policy and procedures.

  • Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures.

  • Maintains working knowledge of all banking regulations.

  • Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.

  • Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer.

  • Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. May assist with branch capture of transaction work and cash letter reports as needed.

  • Provides back up and support to Branch Supervisor tasks as needed.

  • Available to work Saturday hours as required.


50% Customer Service:



  • Handles routine customer issues while executing excellent customer service principles. Identifies appropriate area to refer more complex issues and/or problems.

  • Demonstrates excellent customer service skills at all times to promote positive image for bank through face to face communication and telephone etiquette.

  • Cross-sells and refers non-traditional bank products e.g. insurance & investments to meet established goals.


Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties


Prerequisites:


To advance from the introductory stage must:



  • Score minimum of 80% on Teller (transactions) Skills Assessment

  • Meet balancing requirements

  • Receive satisfactory 90-day manager performance review


Education:



  • High School Diploma or equivalent


Experience:



  • Prior transaction or teller experience preferred

  • Prior customer service experience preferred

  • Cash handling experience


Skills & Knowledge:



  • Customer service skills

  • Communication skills

  • Basic computer skills

  • Interpersonal skills


Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.





How to apply:

To apply for this job you have to sign in to our website (My profile link in the header).

If you don't have an account with us yet, please Sign up.




Share you skills and get paid! All from the comfort of your home. Sign up for MicroTasks.io!