Owner Services Manager l Full-Time Year-Round - Salisbury - job 854059


Date: 06/11/2021

City: Salisbury, Vermont

Employment type: Full-time

Owner Services Manager l Full-Time Year-Round

Warren, VT



Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.


  • Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.

  • Discounted rates at non-Alterra-owned Ikon Pass destinations.

  • Free golf and health & recreation center membership for eligible employees and their dependents.

  • Combined Time Off (CTO) policy for eligible employees to rest, relax and recharge

  • Generous discounts on food & beverage, apparel, and outdoor gear.

  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more

  • 401(k) plan with generous company match

  • Paid parental leave of up to 6 weeks for eligible employees

  • Employee housing (subject to availability)


Sugarbush Resort is searching for an Owner Services Manager at Clay Brook, our premier luxury slope-side residency. The Owner Services Manager is responsible for all facets of ownership life at Clay Brook - the position will assure owner satisfaction, maintain exemplary owner relations, and coordination with operations with all CB staff.


  • Maintain intricate records of all owner communications, billing, revenue, and tax documents

  • Execute the rental management program to include the rental rotation, and various other ownership programs (The Registry Collection exchanges, Space Available program, etc.) This includes developing a new yearly calendar and contract updates

  • Manage The Registry Collection inventory, coordinate all exchanges and engage inbound Registry arrivals

  • Work exclusively with the Lodging Reservation Manager, CB General Manager, and Marketing Dept. to develop marketing initiatives to increase occupancy and value in CB

  • Facilitate and assist in HOA Board meetings and annual meetings, including setup, voting, distribution of time-sensitive material, and coordination of meetings among SB personnel and owners.

  • Arrange, setup, and manage all owner events, coordinate with other departments including Food and Beverage

  • Manage the SA program through owner demand and occupancy levels.

  • Manage the Internal Exchange program, including executing exchange contracts and keeping the owner website up-to-date

  • Facilitate all ownership transfers, execute transfers, and communicating the transfer to appropriate staff

  • Develop extensive knowledge of SMS and other relevant Lodging software

  • Cross-train and be available to help, assist, and be knowledgeable with Front Desk duties

  • Continue the existing relationship between the management team, The Registry Collection management, and CB owners.

  • Be knowledgeable of AR reporting

  • Provide assistance to Sugarbush Resort Real Estate and corporate events when needed

  • Work with Chief Administrative Officer to maintain accurate and up to date owner insurance information

  • Provide support to CB General Manager

  • Be knowledgeable of resort events and activities

  • Will be expected to play a significant guest service role


  • Must be a minimum of 18 years of age

  • Must have a minimum of a high school diploma or equivalent, college degree preferred

  • Strong communication skills

  • Outgoing and enthusiastic personality

  • Ability to multi-task

  • Computer skills including Office 2000, database use, and internet booking experience

  • Valid Drivers License and an acceptable driving record

  • Position involves working outdoors to some extent. Must be able to work outside for periods of time in changing weather conditions; i.e., rain, snow, wind, and/or cold. Must be able to work weekends and holidays. Must be able to communicate effectively over the telephone, 2-way radio, and in person.

  • Skiing or snowboarding capability – to ski or ride most of the mountain

  • Must complete ACL Training


The well-being of our employees, guests, and communities is our top priority as we deliver enhanced operations to help combat the spread of COVID-19. To that end, we have introduced a new Extended COVID Leave Policy, where, in conjunction with other programs, employees may take paid sick leave, up to a maximum of two weeks, due to qualifying reasons related to COVID-19.

Sugarbush Resort is an Equal Opportunity Employer

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check

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