Oracle Functional Analyst – CRM Specialist - Park City - job 676811

Camping World

Date: 04/08/2021

City: Park City, Kentucky

Employment type: Full-time

Oracle Functional Analyst – CRM Specialist

Location: Bowling Green KY, preferred. Remote role feasible for qualified candidate

Camping World Job


Our Oracle Techno-Functional Analyst / CRM is a senior level position within the Information Technology Retail Systems Department. The position will provide advanced level support, configuration, and administration of Camping World’s Oracle E-Business Suite (EBS) application. This position will be comprised of functional, technical, and support related tasks. This position will be highly visible within the CW and GS organizations and will play an integral role in the success of new business initiatives as well as the continued success of current processes. The successful applicant will have in-depth knowledge of the Oracle EBS Application.

Customer Master Data (CRM) Focus

Camping World utilizes Oracle EBS as the core ERP software for the company. This position will have primary responsibility for the Customer Master Data and Customer Relationship Management processes as part of the functional team. Candidate is required to have a solid understanding of TCA – specifically related to customer data tables, APIs and conversion methodologies – as it relates to MDM and multiple systems integration of customer data across the retail applications landscape.

As a senior level team member, this position will be required to take the lead on development projects and other efforts. The ability to communicate with and support various internal customers is critical to the success of this position. As a part of the Retail Systems Department, this position will also be required to participate in support activities including after hours on-call and system monitoring.

  • Support and help administer CW Oracle EBS implementation: providing technical and functional support for modules installed at Camping World

  • Provide 24/7 production support as part of the Oracle Support Team and also as part of the Retail Operations Support team.

  • Work with business users to refine Business Requirements Documents, Functional Designs and Testing documents.

  • Convert business requirements into technical design documents, develop and implement the solution.

  • Develop test plans and scripts.

  • Support and coordinate user acceptance testing (UAT) and training for specific modules.

  • Coordinate and/or deliver end-user training as appropriate.

  • Lead projects and enhancements efforts from conception through deployment.

  • Deliver solutions on-time and ensure satisfy internal customers and external parties (e.g. auditors).

  • Modify / customize workflows and form personalizations.

  • Participate in peer code/design reviews to ensure the delivery of quality solutions.


  • B.S Degree, preferably in Information Systems or related field, or equivalent combination of education and experience.

  • 5+ years of experience in providing EBS functional support, business systems analysis, solution design, and deployment using Oracle ERP applications.

  • Experience working with Oracle EBS R12 required.

  • Strong functional knowledge Oracle EBS modules. Specific modules will be dependent upon the responsibilities of the position.

  • Oracle EBS experience including implementations, conversions, integrations, extensions, customizations, reporting, data warehousing and BI.

  • Understanding of Oracle database environment including: development tools and practices, troubleshooting, data management, database design techniques and performance tuning.

  • Strong knowledge of PL/SQL and developer tools like TOAD.

  • Strong knowledge of FSG / ADI, OAF, ADF, Oracle Forms, Oracle Reports, and Oracle Workflow Builder.

  • Knowledge EBS System Administration.

  • Excellent computer skills in a Microsoft Windows environment, including ability to use Microsoft Office desktop tools (Outlook, Excel, Word).

  • Strong interpersonal skills – including the use of written, electronic, and oral communication.

  • Sound reasoning, analytical, and problem-solving aptitude; must be detail oriented.

  • Ability to work in a team-oriented, collaborative environment.

Desired Qualifications

  • Specialist in the Oracle TCA (techno functional)

  • Strong understanding of legal requirements surrounding PII as per State/Federal regulations

  • Functional knowledge of the OTC process.

  • Experience with EBS R12.2.4 or higher.

  • 10+ years as a functional specialist working in the Oracle CRM

  • 5+ years supporting/working in the OTC modules.

  • Retail, call center, and or ecommerce experience highly preferred.


The outdoors is a big place and just as it offers endless adventures, so does our company.

Camping World is your premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale. Once you buy an RV, should it need a little TLC, our RV Spa detail and refurbishment centers are there to make it shine like new. However, if the problem is under the hood, our nearly 2,000 service bays, over 1,600 technicians and 100+ collision centers scattered around the country are ready to get you back on the road in no time.

As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World - like the great outdoors - is a big place, full of opportunity and we make it our mission to equip you for it. We've got an awesome team already, but there's always room for more! Are you ready for a new adventure?


Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more!


We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

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