Office Manager - Story City - job 745842

Accura HealthCare of Ames

Date: 05/04/2021

City: Story City, Iowa

Employment type: Full-time

Accura HealthCare embraces a unique upside-down culture, putting residents and direct-care staff at the top level of the organization. Our Resource Center associates play a key role in supporting Accura's purpose, "to care for others" and advancing the mission, “to be partners in care and family for life” and are expected to provide exceptional customer service by demonstrating and upholding our values of trust, integrity, accountability, commitment, and kindness through the development of strong relationships, servant leadership, and effective communication and follow-up.

Accura HealthCare, a leading post-acute healthcare provider based in Iowa, has communities in Iowa, Minnesota, South Dakota and Nebraska, and growing.


Job Summary:

The Office Manager position is responsible for the day to day clerical operations of the facility. The Office Manager provides superb customer service to both our residents and their families as well as to all facility employees.

Essential Functions and Responsibilities:

  • Compiles and accurately records all applicable resident information in an accessible manner before, during, and after admission.

  • Monitors and maintains resident bank accounts, maintains facility petty cash, completes facility deposits, and other general banking functions as required.

  • Monitors Resident Trust funds completing cash withdrawals and depositing resident money.

  • Accurately compiles Medicare billing, insurance billing and other accounts receivables; manages collection efforts for the facility.

  • Responsible for coordination of timely submission of accounts payable to Home Office.

  • Supports tracking of facility census reporting.

  • Maintains payroll and time clock information to ensure accurate and timely processing of employee payroll.

  • Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain a professional image at all times. Responds with the highest standards of customer service to phone calls and visitors.

  • Completes a wide variety of clerical functions including but not limited to: sorting facility and resident mail, filing, creating forms and templates as needed, etc.

  • Evaluates need for and orders adequate supplies and equipment for use throughout the facility.

  • Demonstrates fun in creating a positive atmosphere for residents in conjunction with our core values.

  • Follows instructions and complete daily assignments as assigned and is proactive to change.

  • Possesses understanding and compassion for the elderly population.

  • Performs other duties as assigned.


  • Associate’s degree in business management, related field, or equivalent years of experience.

  • Two years’ previous administrative experience that included financial responsibilities.

  • HR experience (highly desired).

  • Prior experience in healthcare and insurance billing (preferred).

  • CPR Certification (beneficial but not required).

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