Office Assistant I-Casual, UPMC Cole - Coudersport - job 676786


Date: 04/08/2021

City: Coudersport, Pennsylvania

Employment type: Full-time


Are you interested in a career that provides plenty of opportunity for growth and development? Join our team at UPMC Cole in the Cole Memorial Medical Group as an Office Assistant!

This is a Casual status, day shift role, that will primarily work from 8:00 a.m. to 4:30 p.m. to cover shifts as needed. Hours are dependent on office/physician schedule. At this time there aren't any weekend or on call shifts, but flexibility is strongly preferred because you may have to travel to the other medical groups for coverage. The other medical groups are located in Port Allegany, Shinglehouse, Galeton, Emporium, Eldred, Westfield, Ulysses, and Smethport. If this sounds like a great fit for you, we invite you to explore this opportunity with us today!


Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.


  • Verify necessary information and records in the medical record and computerized scheduling system.

  • Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.

  • Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

  • Maintain clean, orderly waiting area including beverage area and reading materials.

  • Prepare patient charts for upcoming appointments.

  • Answer telephone, screens calls, takes messages, and provides information.

  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

  • Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.

  • Answer questions regarding patient appointments and testing.

  • Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.

  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.


High school diploma or GED is required.1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. Word processing and computer experience preferred.

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal

  • Act 33 with renewal

  • Act 34 with renewal

  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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