Night Manager - McDaniel - job 957508

Annapolis Waterfront Hotel, Autograph Collection

Date: 07/22/2021

City: McDaniel, Maryland

Employment type: Full-time

Opportunity: Night Manager

Supervise and manage hotel departments and oversee hotel operations as directed during night shift.

Potential Career Path

Director of Front Office – Director of Rooms – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
  • Monitor and support the brand loyalty program plus all food and beverage programs.
  • Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain brand’s standard operating procedure in its use.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Previous Front Office experience in a supervisory or management capacity in a mid-scale or luxury property is required.
  • Customer service and general computer experience required.
  • Property Management Software experience required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Night shift
  • Weekend availability

Ability to Commute/Relocate:

  • Annapolis, MD 21401: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel management: 1 year (Preferred)
  • Hospitality: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No




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