Multi-Unit Leader - Highland - job 853424

24 Franchise Group LLC |Sonic Drive-In

Date: 06/11/2021

City: Highland, Illinois

Employment type: Full-time


SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform.

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! The job duties include:

  • Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.

  • Directs and assigns employees as needed to ensure all aspects of service meet operational standards

  • Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.

  • Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.

  • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.

  • Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.

  • Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.

  • Monitors performance of vendors. Takes immediate corrective action when necessary.

  • Audits drive-in employment-related records and payroll records.

  • Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.

  • Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.

  • Recruits, interviews and hire management team members to achieve proper staffing levels.

  • Approves compensation levels of drive-in employees and managers within company guidelines.

  • Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.

  • Develops and implements a marketing plan for region.

Additional Requirements:

  • High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred

  • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision

  • Multi-unit supervision experience is preferred.

  • Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays

  • Knowledge of recruiting, interviewing and selection practices

  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations

  • Leadership and supervisory practices and skills; effective verbal and written communication skills

  • Basic accounting and computer skills

  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems

  • Problem solving, decision-making and conflict-resolution skills

  • Abide by the company’s appearance, uniform and hygiene standards

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