Member Experience Consultant - Rio Rancho - Placitas - job 677392

Del Norte Credit Union

Date: 04/08/2021

City: Placitas, New Mexico

Employment type: Full-time

Member Experience Consultant



Del Norte Credit Union is seeking a dynamic
Member Experience Consultant to improve the lives of others through demonstrating performance excellence.


Del Norte Credit Union is seeking an experienced candidate for a Member Experience Consultant for our Rio Rancho Branch. The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow teammates. In this position you will identify the financial needs of the member and recommend an appropriate credit union solution.



Job duties of this position include but are not limited to:



  • Assist members with financial services through a consultative approach to determine the most value-added products and/or services to meet individual member needs. This includes opening and closing accounts, consumer loans, credit cards, answering questions about products and services, and problem resolution.

  • Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.

  • Proactively assist members with their deposit & consumer lending needs with demonstrated prudent credit analysis.

  • Provide universal dual support to both the teller and new account/loan operations of the branch.

  • Work effectively in a team environment contributing to the success of the branch and organization.




Requirements include:

  • One year to three years of similar or related experience.

  • (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific

    skills acquired through an apprenticeship program.

  • Ability to handle sensitive information with complete confidentiality and professionalism.

  • Demonstrated proficiency with 10 key calculator and Windows and other MS Office applications




If you are qualified and would like to join our team in improving lives, please complete an online application along with submitting an updated resume. No phone calls please.




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