Manager, Outbound Telemarketing, OTM Ops Support - Rochester - job 957847

SPECTRUM

Date: 07/22/2021

City: Rochester, Minnesota

Employment type: Full-time

JOB SUMMARY

Under the leadership of the Sr Dir, Outbound Telemarketing, implement and execute the OTM Sales Channel strategies to support customer growth and revenue objectives. Responsible for guidance and direction to regions for programs requiring execution.




MAJOR DUTIES AND RESPONSIBILITIES


Actively and consistently support all efforts to simplify and enhance the customer experience



Manage/support OTM sales channel strategy and related programs.



Assist with forecasting, modeling, and data analysis of channel management.



Support execution of communications tactics and vehicles.



Provide internal communications of projects to support needs at all levels of the organization.



Support requests for outbound customer communications and develop plans to support Region needs.



Assist with vendor management.



Perform other duties as requested by supervisor.



REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to communicate orally and in writing in a clear and straightforward manner

Knowledge of marketing strategies and procedures

Ability to prioritize and organize effectively

Ability to use personal computer and software applications (i.e. word processing, spreadsheet)

Ability to create plans, timelines, expense forecasts & process flowcharts



Education

Bachelor's degree in marketing or related field or equivalent experience



Related Work Experience Number Of Years

Marketing experience 5


Outbound telemarketing experience 2



PREFERRED QUALIFICATIONS

Knowledge of cable television products and services

CATV experience







WORKING CONDITIONS

Office environment

Travel as required



Job Code : MGN575



287296-1 287296BR




For more information on Spectrum’s benefits, please click here.





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